This is a Full-Time position (80 hours per pay period) with eight hour day shifts (Monday - Friday from 8AM - 5PM), located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health? AWARD-WINNING WORKPLACE:
Made Becker's 150 Top Places to Work for 2024Recognized by Newsweek as one of America's Greatest Workplaces for Diversity in 2024#5 in Fortune Best Workplaces in Healthcare 2023#78 in PEOPLE Companies that Care 2023#95 in Fortune 100 Best Companies to Work for 2023Nearly a quarter of our employees have been with Scripps Health for over 10 yearsJoin a caring team supporting Scripps Anderson Medical Pavilion as a Patient Service Specialist in the Infectious Diseases department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.Receiving and routing messages received in the department appropriately as well as managing customer billing and payment inquiries as needed.Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
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