Patient Services Specialist-Atrium Health Kenilworth Infectious Disease Ft

Overview Job Summary Our team members are part of an environment that fosters health, hope, and healing for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experience. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Demonstrate critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision. Manage patient registration, insurance verification, scheduling, collection, and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Encourage patient utilization of front-end technology during the registration process. Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout the patient encounter. Assist billing functions accurately and/or direct to the appropriate billing office. Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations. Monitor inventory and stock medications, narcotics, and emergency medications/equipment. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

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