Payroll Associate Application Support Consultant Full-time Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job DescriptionTo provide a professional, efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
Key Tasks and Responsibilities: Investigate, document and resolve the application problems passed to the Customer Support team via Unit4's case logging system.Progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate.Process all support cases adhering to Service Level Guidelines.Handle customer escalations, take ownership of complicated issues, and communicate these accordingly.Investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.Identify opportunities for service improvement or chargeable activities and raise these via the appropriate channels.Train and mentor less experienced members of the team around product knowledge, skills and processes.Proactively highlight potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigation.Actively contribute to and participate in knowledge sharing activities.QualificationsWe're looking for people with the right attitude and the desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
Exceptional customer-facing skills, understanding and implementing the concept of exceptional customer service.Previous experience supporting Unit4 ERP software or similar would be highly advantageous.Experience in HRIS/HCM/Payroll is highly desirable.Good analytical and problem-solving abilities.Excellent communication skills and fluency in English, both written and oral.Common knowledge of Microsoft technologies, workplace processes and IT infrastructure.Ability to manage your own time to prioritize workload and meet deadlines.Friendly and professional manner with an enthusiastic positive approach to tasks.Able to use initiative and work alone, as well as part of a team.Knowledge or experience with ServiceNow.ITIL knowledge.Common knowledge of SQL.Additional InformationWe offer: A chance to participate in the development of a leading global software firm. You will have the opportunity to work within an organization that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other.
At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work; we trust you to deliver results - thus, we have an unlimited vacation policy. In addition, you can continue to grow your career into other positions, such as handling the cloud environments for our customers based on Azure infrastructure.
Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they are all seen as a real value to the company. We guarantee fair consideration for employment, without discrimination. That's why we make our hiring decisions based on merit, qualifications, and current business needs. We invite you to be a part of this diversity and join our community!
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