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About the role: As part of People & Culture Services, the People Relations team is responsible for ensuring a consistent and fair people relations management for complex and sensitive employee matters, involuntary terminations, restructurings, consequence and performance management as well as managing cross people topics/initiatives according to the People Relations portfolio.
Key responsibility is the management of individual employee cases which require special focus and care where core tasks include:
Ensure Execution of People Relations Strategy: Act as a responsible end-to-end case manager/coordinator, creating a trustful environment to deliver a first-class experience to all internal and external stakeholders, including employees, managers, and partners. Regional Responsibility: Responsible for NA countries (US & Canada) ensuring compliance with local legislation in alignment with relevant stakeholders. Consultation and Case Management: Provide consultation and manage cases related to individual sensitive topics (e.g., workplace issues, health, performance & consequence management). Stakeholder Management: Collaborate and communicate effectively with relevant stakeholders while executing the People Relations Portfolio in a timely and professional manner. Process Improvement: Proactively identify opportunities for process improvement and refinement of services. People Topics and Initiatives: Manage people topics and initiatives relevant to assigned region, such as restructuring programs and return-to-work programs, ensuring the highest quality standards. Your Profile: As People Relations Senior Specialist you help establish structures and processes around these tasks, based on your solid People Relations expertise. You drive and execute on processes around critical and sensitive tasks, through high human touch and professionalism. You bring passion for people topics and the willingness to learn and work yourself into content-related tasks to further develop services for your assigned countries.
Relevant Experience: Minimum of 5 years' overall work experience, 3 years of relevant work experience in HR or equivalent business roles. Knowledge and Skills: Deep expertise in people relations practices, procedures, and policies. Strong advisory/ consulting skills, problem resolution experience, influencing skills, and relationship building at all levels. Relevant knowledge of labor/employment law tied to the NA People Relations portfolio Experience in conflict management and critical problem solving (coaching or mediation qualification is a plus) High empathy skills and strong ability to collaborate and develop trusted relationships with leaders, employees, legal, and other relevant stakeholders. Superior verbal and written communication skills. Pragmatic thinker with a can-do attitude and the ability to multitask, prioritize, and resolve high-stress situations with calmness and diplomacy. Energetic and Structured Mindset: A can-do and end-to-end mindset with a high sense of ownership. Human Touch and Professionalism: Drive and execute processes around critical and sensitive tasks with high human touch and professionalism, based on solid People Relations expertise. Passion for People Topics: Willingness to learn and work into content-related tasks to further develop services for assigned countries. Responsibility for Sensitive Topics: Ability to take responsibility for handling sensitive topics and effectively handle difficult conversations and reactions. Please apply for the position by submitting your CV and cover letter. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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