Mgr PL Direct Sales - SP08BE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
WHAT ARE THE RESPONSIBILITIES?
This role is responsible for leading an average of 14 licensed Sales Agents in a remote/hybrid Sales Center environment. Successful candidates will have a demonstrated ability to meet/exceed Sales and Service Level performance goals. Day-to-day job functions include coaching and development of sales agents, driving high levels of engagement and accountability with a commitment to Sales efficiency and effectiveness. Other job duties include quality call reviews, performance management, compensation and incentive validation, timekeeping administration, interviewing and hiring through effective verbal and written communications skills. A Personal Lines Direct Sales Manager is accountable for supporting process improvement initiatives, change management and participating/leading special projects.
Additional responsibilities include:
Performance Management & Results:
Accountable for achieving performance standards, providing direction, and communicating team objectives and goals in alignment with organizational priorities. Manage these standards by providing coaching and holding team members accountable for performance while managing attendance, employee retention and addressing behavior of team members. Responsibilities include recognizing and rewarding strong performance while reducing performance variation among the team.
Coaching & Staff Development:
Responsibilities include coaching customer facing employees to financial underwriting quality, productivity, performance, and professional development. Leverage individual skills to drive overall team performance through ongoing feedback via coaching sessions, one-on-one interactions, and performance reviews. Ensure individual ownership of meaningful development plans with consistent progress to achieve SMART goals. Accountable for monitoring and addressing employee satisfaction and retention to maximize effectiveness and minimize turnover while maintaining a diverse and inclusive work environment.
Business Partnering & Effective Relationships:
Establish credibility and work effectively with business partners and other leaders to achieve key performance goals and influence initiatives through effective decision making. Works and collaborates with others to identify and solve problems across teams and business units in an effort to grow and strengthen a professional network of resources.
Initiatives & Change Management:
Responsible for leading the team through change as well as the adoption of new initiatives while keeping staff informed and helping them understand the big picture. Drives process consistency and improvement of team performance by collecting and evaluating feedback from various sources while supporting special projects.
Minimum of two years coaching, mentoring, supervisory or leadership experience
Experience in a Sales environment is highly desired
Insurance and leading in a Sales Center experience preferred
Property & Casualty License or ability to obtain within 60-days of hire
College Degree strongly preferred
Primary work hours for this position are between 8:00 a.m. - 7 p.m. EST (Monday-Friday) as the needs of the team/business dictate with rotating weekday closing shift to 9:00 pm and weekend coverage (both approximately 1-2 a month)
A driven, self-starter with a strong work ethic and passion for learning
Proven track record of delivering improved and sustained results over time
Ability to foster a high-performing sales team environment with a focus on customer impact
Possess exceptional interpersonal skills and strong influencing abilities
Demonstrated capacity to communicate across small and large groups
Strong business acumen and professional demeanor
Readily able to adapt and lead others through change
Strong organization, planning, time management and delegation skills
Desire to coach and mentor others with demonstrated value in team collaboration.
Ability to successfully lead and drive accountability in a structured environment.
Willingness to learn needed technical aspects of the job
Strong skills in all basic computer applications (Word, Excel, PowerPoint, etc.)
This role will have a Hybrid work arrangement, with the expectation of working in one of our offices in Hartford CT, San Antonio TX or Scottsdale AZ 3 days per week (Tuesday through Thursday).
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$72,160 - $108,240
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
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