PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Why join the PetIQ Team? Great company cultureCompany is in growth mode, come be a part of our exciting growth Job Overview: Collect payment, dispense and label medication, and review discharge paperwork with pet parentsSafely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clippingMake recommendations for services and products for every pet, every time, based on the pet's lifestyle and an understanding of canine hygiene and environmentMaintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each petPromote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team membersProvide customer service to pet parents by answering questions and assisting them through the salon processAchieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold Scan pets for microchipsEstablish and maintain effective relationships with pet parents and partnersOther duties as assigned Non-scissor environment Essential Duties: Performs Groom Tech functions as requested by Pet Parent, agreed upon and described on the groom card, computer system profile, or instruction formProvides an attractive pet bath and basic grooming needs that meet Pet Parent's expectations and are appropriate for the pet typeObserves dog's coat conditions and recommends appropriate treatments and remedies based on needs of the pet and skill level of the Groom TechProvides clients with retail product suggestions that can benefit the pet's coat or overall conditionEnsures front desk is advised of extra charges required for brush-out or de-matting servicesFinishes dogs, per client description and expectationsManages own grooming workload and schedule to ensure departure times are met and Pet Parents are notified in advance of unavoidable delaysEnsures grooming station is stocked with supplies, tools, cleaned and ready for use, and alerts Supervisor if supplies are neededMaintains room safety by wiping up water spills and pet accidents as soon as possibleUpdates pet status using company defined systems, and advises reception when pets are ready to go home, and all required and requested services are completedAlways follows safety procedures for pets and staffAsks for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being renderedCleans grooming areas at the end of day and performs additional maintenance throughout the day as neededUtilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or provides these updates to the reception team for system entryPerforms related duties as assigned or as the situation dictatesCommunicates with leadership when any grooming room equipment is damaged and needs to be repairedMust present themselves in a professional manner, including the wearing of company approved attire in good condition, and abide by other desired personal presentation requirements found in the employee manual or guide Minimum Qualifications: High School Diploma or equivalent requiredIndustry relevant experienceMust successfully pass criminal and credit background checkTime and Attendance/HR SoftwareScheduling DatabaseiPadUnderstand canine behaviors Preferred Qualifications: Safe Pet HandlingBrushing and Combing all coat typesBathing all coat typesDrying all coat typesNail TrimmingEar CleaningPreparatory Hair TrimmingBasic Clipper TechniquesBasic Finishing TechniquesCustomer Service SkillsDemonstrating ProfessionalismEquipment Handling and MaintenancePractice Safety and Sanitization protocols Physical Requirements: Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standardsAbility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standardsMust be able to lift and carry up to 50 lbs.