Role Purpose As a Room Attendant – you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.
Key Accountabilities You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests. Inspect cleaned guestrooms for cleanliness within a timely manner and for highest level of quality. Respond to guest complaints, special requests and ensure timely corrective action is taken to achieve complete guest satisfaction. Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas. Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms. Help guests - you'll be happy to help if someone needs a toothbrush or directions for example. Keep your supervisor updated on room service progress and alert them to any repairs needed Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed. Be organised - keep on top of supplies and amenities and always try to minimise waste. Reunite items with owners – and log any lost and found property. Look smart – wear your uniform with pride. Other ad-hoc duties – unexpected moments when we have to pull together to get a task done. Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. Report, turn in, and/or log all lost and found items according to established procedures. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. May regularly assist with deep cleaning projects. May have turndown duties. May assist with other duties as assigned. Key Skills & Experiences It's a physical role and you'll be on your feet most of the day, so fitness is important. Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. You'll might need to bend and kneel to complete some activities. Literacy skills - reading, writing and basic maths skills. Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.
