Full job description COMPANY OVERVIEW Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.
We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.
The KKR-Global Atlantic partnership - The Global Atlantic Story Greenhouse is our scheduling tool and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. POSITION OVERVIEW: This role provides administrative support to insurance customers. You will be part of the Preneed Claims Team, responsible for handling incoming customer requests, with limited phone interaction. The role can be located in Batesville IN or Des Moines IA.
Other responsibilities include:
Update insurance policies and profiles to correspond with customer requests Pay general death claims according to business and compliance requirements Pay Texas death claims in regulation with the Texas Department of Banking Complete Texas Claim reconciliations Facilitate resolution of pending claims or service items in a timely manner Support all department and strategic initiatives Assume shared responsibility for all team goals, processes and initiatives Generate data for productivity and process measurements Identify and document standard operating procedures Assist as needed on team processes and projects QUALIFICATIONS & NECESSARY SKILLS: Prior experience in Financial Services industry with knowledge of life products, general rules and regulations preferred Demonstrates excellent organization and attention to detail Excellent data entry and navigation skills Demonstrates a professional communication style, both written and verbal Expresses a customer orientation and desire to meet and/or exceed customer expectations Works independently to meet individual productivity and quality goals Participates as functioning team player with a consistent positive attitude and demonstrated positive behavior Generates enthusiasm around change and adapts quickly when faced with challenges Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies Excellent attendance is essential for success Proficiency with Microsoft Office including Word, Excel, Outlook Ability to identify and define problems, collect data, establish facts, and draw valid conclusions. Preneed experience preferred, but not required. #LI-KS1
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.
TOTAL REWARDS STATEMENT Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.
We are active in our communities: New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project Boston : Cradles to Crayons, Boston's Healthcare for the Homeless, Thompson Island Outward Bound, Rosie's Place, Catie's Closet, Project Bread, Rise Against Hunger, Space to Thrive Hartford : Junior Achievement, Habitat for Humanity, Oliver's Pajama, United Way Indianapolis : Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation Batesville : So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community Foundation Des Moines : United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and Drop Berwyn/Wayne : Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete's Sake Respite Bermuda : Keep Bermuda Beautiful, Center Against Abuse, Truck Island Nature Reserve, Bermuda Economic Development Corporation Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email .
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We work a hybrid schedule of 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices . If you have questions on this policy or the application process, please contact .
