Popeyes - Team Leader

POSITION SUMMARY:

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Popeyes procedures, systems and

standards.
Guest Expectations:
Well-Trained
(Hassle Free) Always says "YES" to the guest and works with the team to help solve problems;

follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
Trains and coaches team members using the Guest Expectations training materials.
Models being calm and productive during busy times.
Coaches team members to ensure they are knowledgeable on job requirements.
Neat and Well-Groomed
(Clean) Holds team members accountable to the Popeyes uniform and grooming standards and

coaches them when noncompliant.
Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or

hairnet, and uniform is clean and unwrinkled

.
Friendly
(Friendly) Models acknowledging each guest with a smile, treating everyone with care and

respect, always having a positive and friendly attitude.
Coaches team members on having a positive, friendly attitude and behaviors.
Models and coaches team members on the Popeyes Hospitality Model.
Well-Staffed
(Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the

facilities to ensure it is done on a regular basis.
Helps with order taking and cashiering during busy times.
Is organized and actively leads and coaches the team on being ready and prepared to serve

guests as they arrive.
Encourages team members to ask for help, when necessary, to meet guests' needs.
Follows the Popeyes Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.
Food Tastes Great
(Food Quality) Monitors quality to ensure the food looks and tastes great, and is of high quality.
Models and monitors food presentation and coaches team members when necessary.
Coaches team members to ensure that the taste, appearance, and temperature standards are

met for all products, and retrains when necessary.
Consistent and Quick Service
(Fast) Models a sense of urgency, hustles, greets guests and encourages team members to

do

the same.
Leads and coaches team on how to provide consistent, fast service.
Helps with order taking and cashiering during busy times.
Order Accuracy
(Accurate) Models how to communicate and work within a team to ensure order is accurate for

the guest, repeats orders following Popeyes standards.
Follows-up on order errors to get to the bottom of problems and works with team to learn from

their mistakes and improve the Does not dismiss errors.
Holds employees accountable to minimal order errors and re-trains them as needed.
Food Safety
(Food Safety/Quality) Makes sure food is safe for the guest by following all food safety and

food

quality policies and procedures.
Follows all hand washing and glove procedures.
Completes the Food Safety Checklist each shift .
It's All About:
Brand Ambassador
Has passion for the business and pride in Popeyes.
Inspires team members to embrace the brand.
Is proud to represent Popeyes.
Focus on the Guest
Treats guests and employees with care and respect.
Is passionate about serving the guest.
Steps in to help employees when necessary.
Has a happy, friendly personality that is engaging to both

the

guest and other employees.
Reads the guest and anticipates their Pays attention

to

guests' verbal and non-verbal communication and addresses

them proactively.
Handles guest complaints -says "Yes" to the Guest without arguing, questioning or assuming the guest is Does

what is right for the guest.
Inspires team to take care of guests and make them the

number one priority.
Team Skills
Treats all employees with care and respect.
Is a good team player and leader.
Has a positive can-do attitude.
Is dependable and reliable.
Is willing to help others.
Keeps calm and does not show signs of stress.
Is open and willing to work with and lead people of all backgrounds.
Ensures the team provides quick service while maintaining

a

calm environment.
"Manages the floor"- coordinates team (resources) to cover all

roles, ensure compliance of Popeyes standards as well as compliance to labor laws.
Commitment
Thrives in a fast-paced, high energy, team environment.
Performs professionally during difficult situations and/or

high

volume times.
Takes pride in utilizing systems in the restaurant to produce

quality products and keep the restaurant clean.
Takes corrective action to resolve issues that could

jeopardize

food safety or food quality.
Is flexible and changes direction based on the needs of

the business.
Works with a sense of urgency.
Knows and trains others on the products and menu.
Knows and uses all Popeyes systems and tools

and

trains team members on them as applicable.
Takes accountability for cash management and handling during

their shift.
Is meticulous in following and managing to Popeyes'

policies and standards.
Front of Restaurant:
Includes, but not limited to duties, described below. Performs other duties as

assigned or directed.
Guest Service(Dine In/Drive-Thru)

Immediately acknowledges and welcomes guests.
Takes and clarifies orders, assists guests with menu selection

as appropriate.
Enters order in POS system, collects money, and makes change.
Always thanks guest upon completion of order takingl.
Assembles order, works with back-up position to ensure order is

prepared timely and accurately; personally hands or delivers orders

to guests.
Maintains cleanliness and stocking of work area.

Interior

Empties trash cans, sweeps and mops floors, cleans dining

room

tables and chairs, cleans windows and doors.
Cleans and stocks restrooms.
Cleans and maintains equipment, including drink dispenser, ice

bins, and POS equipment.
Cleans miscellaneous interior items (i.e. wipes down menu

boards,

order counter, ). Visually checks and inspects all areas for cleanliness.

Exterior

Sweeps and picks-up trash in parking lots, drive-thru area,

sidewalks, and curbs.
Empties trash cans, and cleans miscellaneous exterior items (i.e. -

drive-thru menu board).
Cleans drive-thru and dumpster Visually checks and inspects

all areas for cleanliness.

SUPERVISION
Workstation Operation

Supervises and trains team members on workstation operations.
Ensures all activities are in compliance with Popeyes procedures,

systems, standards, and food safety, security, and cash

handling requirements.

Guest Service

Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.
Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner;

ensures positive resolution.

Leadership

Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and

inspires employees to achieve high performance.
Conducts on-boarding and training.
Provides feedback and recognizes employees.
Ensures employee personal and uniform cleanliness.
Apprises management of potential employee issues.

Back of Restaurant:
Includes, but not limited to, duties described below. Performs other duties as assigned or

directed

.
Assembly

Reads video monitor and assembles products using correct ingredients and

portioning, correctly packages products, and verifies the appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
Discards ingredients/products that have expired or don't meet quality standards.

Prep

Places frozen products in appropriate place to defrost, places defrosted product in

proper container and storage area, and arranges product for first-in, first-out rotation.
Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all

times, and complies with Popeyes food safety standards.
Visually checks and inspects all ingredients for freshness.
Measures, assembles, and prepares ingredients for various products according to

product mix information.

Fryer

Prepares menu products according to procedure, including: warms/toasts /bread products, operates timers and removes products when timer sounds.
Prepares fryer products, including: places product in appropriate rack/basket and

places in correct fryer, operates timers, removes/drains product when timer

sounds, codes product, places product in appropriate container and/or holding bin.
Discards ingredients/products that have expired or don't meet quality standards.
Sets up and maintains equipment; keeps workstation stocked;

wearing appropriate safety equipment.
Maintains cleanliness and stock of work station areas including the fryer prep area,

display bin, freezer, refrigerator, and holding units.

Interior

Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and

chairs, cleans windows and doors; cleans and stocks restrooms.
Washes and sanitizes dishes and utensils by hand or using dishwasher.
Changes or filters fryer shortening wearing required safety equipment, scrubs fryer

units, discards old shortening, cleans vents and fryer screens.
Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter,

). Visually checks and inspects all areas for cleanliness.

Exterior

Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
Empties trash cans, and cleans miscellaneous exterior items (i.e. -drive-thru menu

board).
Cleans drive-thru and dumpster Visually checks and inspects all areas for

cleanliness.

Receiving & Storage

Receives and stores products on delivery following established procedures.

QUALIFICATIONS:

Experience

- 6 consecutive months Popeyes experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.
Knowledge/Skills/Abilities

- Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts (addition, subtraction, multiplication, division); ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
Physical Requirements

- Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.
REASONABLE ACCOMMODATION:

DMSD Cajun Eats, LLC dba Popeyes. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

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