Ppd/Field Services

Job Description : Role requirements: • Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues • Team oriented - able to work in, and contribute to, cross functional teams • Proactive and self-motivated approach, able to work independently or with team members • Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed • Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner • Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner • Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date Education and Experience: • 3-5 years or more providing end-user technical support preferred • A+ Certification preferred • Detailed knowledge of the following technologies: • Active Directory • Windows XP, 7, and 10 • Knowledge of anti-virus / anti-malware programs • Microsoft Office suite • Building / imaging computers • Wiring / Cabling • Network technologies • Installation and support of wide range of peripherals