Practice Manager – Primary Care Multiple Positions available in Metro Atlanta Job Summary: The Practice Manager is responsible for overseeing the day-to-day operations of a primary care office to ensure it runs smoothly, efficiently, and cost-effectively. The role includes integrating and upholding the practice's healthcare philosophy in daily functions, while serving as a key point of contact for internal and external customers to provide information, assistance, and support. Key Responsibilities: Management and Operations: Lead and support the team by promoting the organization's mission, values, and goals. Implement quality measures and ensure compliance with practice policies and procedures. Supervise, assign, and direct team activities based on observed trends, reports, and feedback. Manage staff schedules to align with patient demand and ensure optimal workflow. Oversee patient scheduling, reduce wait times, and monitor patient flow to enhance efficiency and identify areas for improvement. Ensure daily cash deposits are completed with appropriate documentation and oversee the collection of co-pays, deductibles, and other patient balances at the time of service. Manage inventory, order supplies, and report any technical, mechanical, or electrical issues promptly. Patient Experience: Champion the patient experience by demonstrating empathy and professionalism in all interactions. Address internal and external customer/patient inquiries and handle patient relations issues in accordance with practice policies. Identify and respond to patient or team member concerns in a timely manner. Provide feedback and coaching to staff to continuously improve patient service delivery. Team Leadership and Development: Lead recruitment efforts, interview, and onboard new team members. Conduct new hire orientation and training, ensuring all team members are equipped to excel in their roles. Evaluate team member performance, provide constructive feedback, and conduct formal performance evaluations. Coach and mentor staff, facilitating ongoing development and training opportunities. Qualifications: 3-5 years of experience in a management role within a primary care or healthcare setting. Experience managing teams with 15 or more staff Valid driver's license and the ability to travel to various office locations as needed. Flexibility to accommodate a varied work schedule, including evenings, weekends, and holidays. Excellent verbal and written communication skills with a professional demeanor. Proficient in Microsoft Office Suite (Outlook, Word) and other relevant software applications. Strong organizational skills with the ability to multitask and prioritize effectively. Demonstrated problem-solving ability with a focus on identifying issues and developing effective solutions. Additional Requirements: Ability to work collaboratively with diverse teams and maintain a positive work environment. Maintain compliance with all healthcare regulations and uphold the highest standards of patient care and confidentiality. Assist with other duties as assigned to ensure the success and smooth operation of the practice.