We are a well-established but growing medical and cosmetic dermatology practice.
We are looking for a practice manager to lead our growing team while over seeing day-to-day operations.
We are looking for a practice manager who will implement growth strategies to achieve sales goals and optimize profitability.
This person is an energetic leader who can perform well in a fast-paced environment and be able to multitask to the satisfaction of high-end clients.
The manager will evaluate the current processes for opportunities to improve, hold team members accountable for high-level accuracy, impeccable customer service, and encourage a positive, team-centric environment.
We are looking for a visionary leader with excellent communication & project management abilities who is as passionate about achieving results as they are developing their people.
Operations:
Maintain an up-to-date version of the Office Procedure Manual and ensure compliance.
Must be able to make quick and accurate decisions to handle patient issues with the utmost care
Develop and maintain literature, documentation, and process handling requirements.
Attend Management meetings and convey all relevant information throughout the office.
Hold regular staff meetings and use memos, postings, and direct communication to keep staff updated on all office operations.
Ensure equipment is maintained in good working order.
Maintain professional relationships with suppliers and providers.
Minimize or eliminate losses through negligence with monitoring programs.
Manage inventory effectively; follow purchasing standards; ensure compliance.
Authorize annual leave for all staff, accommodating requested annual leave where applicable, ensuring that company demands and bookings are met.
Maintains a working knowledge of industry trends and products.
Ensure consistent and timely opening and closing of the office, ensuring the security of the office facility at the close of each day in line with company requirements.
Implement ongoing skills training to ensure service standards are being upheld.
Monitor appointments and bookings and highlight any problems or troughs in business.
Staffing & Human Resources:
Develop a Recruitment Kit for effective recruiting, screening, interviewing, and hiring.
Develop Value Packed Proposals and maintain internal staff retention programs.
Implement ongoing skills training to ensure service standards are being upheld.
Monitor Job Descriptions and Staff Goals Planning
Perform Staff Evaluation Reports with proposed action plans.
Effectively administer and monitor staff schedule.
Demonstrate exceptional professionalism for the staff to emulate and create a motivating environment.
Provide an annual personal development plan meeting with all spa staff.
Financial:
Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
Project and maintain acceptable payroll commitments.
Use financial plans for spotting trends, measuring productivity, and monitoring progress.
Control ongoing service and product margin analysis to ensure profitability.
Implement opportunities for managing operational costs and boosting the bottom line.
Develop procedures for accurate inventory control and monitoring.
Implement full practice product and service purchasing standards and ensure compliance.
Administer staff and patient scheduling for maximum revenue generation and profitability.
Marketing
Oversee Marketing Strategy and ensure a consistent image is being portrayed.
Create ongoing in-house promotions and activities to stimulate sales, staff, and customers.