Location: 507 Cape Coral Pkwy E, Cape Coral, FL 33904
Department: LPG Family - Internal Medicine - South Cape
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $27.78 - $37.50 / hour
SummaryThis position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice. This position is responsible for the recruitment, development and supervision of staff. Ability to apply effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice. Performs all duties in a manner which promotes teamwork and reflects the mission and values of Lee Memorial Health System. Responsible for practices with 4 to 10 full-time providers. May supervise up to two locations.
RequirementsEducational RequirementsDegree/Diploma Obtained: Associate's in Management (Required) or Bachelor's (Preferred)Additional RequirementsOr commensurate education and experience. ACMPE certification strongly preferred.
Experience RequirementsMinimum Years Required: 3 Years in Physician Practice/Outpatient Management (Required)Additional RequirementsKnowledge of ambulatory care operations; background in clinic procedures including schedule management, patient registration, use of electronic health record, patient flow, billing and referrals and authorizations. Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic health record and billing software applications. Excellent written and oral communications skills necessary. Must have superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers. Must have experience with creating budgets and communicating financial information to staff and providers. Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization.
State of Florida Licensure RequirementsNot Required
Certifications/Registration RequirementsNo specific certificates or registrations required.
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