Join QuickBooks Digital Experiences team as a Principal Design Technologist to build Gen AI-powered customer-facing experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered platform. Anticipating customer needs and delivering help at the right moment and channel is our priority. We have an untapped opportunity to reimagine omni-channel connected experiences by leveraging the power of Gen AI and the massive data we have on small businesses.
As a Principal Gen AI - Conversation Designer, you will play a pivotal role in designing and implementing Gen-AI powered conversational experiences for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with prompt engineering and NLU modeling skills, with experience designing chatbots, voice assistants and similar interfaces. This role will give you the opportunity to collaborate with cross-functional teams of, data scientists, engineers, product managers, and UX designers.
Responsibilities Identify and prioritize opportunities to improve customer experiences in conversational channels like chatbots and voice assistants Develop end-to-end designs for conversational experiences, from ideation to prototyping, to implementationBuild, review and evaluate LLM prompts and AI models to deliver Gen-AI powered conversational experiences Accountable for quality and accuracy of GenAI responses, create and evangelize guiding principles and evaluation rubrics for high quality customer interactions in the bots Mentor team members and coach on Gen AI skills to improve the team's collective expertise Serve as an expert in conversational design, applying relevant research, design patterns, and industry best practices to create intuitive and engaging experiencesOwn strategy for Conversational Design Principals, Gen-AI prompt engineering and Conversational Designer development Drive multiple projects with adherence to deadlines, quality and business metrics Bachelor's degree (Interaction Design, HCI, Psychology, Computer Science, or related field preferred) 8 years of design experience, with at least 3-4 years of conversation design experience Strong portfolio demonstrating expertise in prompt engineering, conversational design, developing virtual assistants, voice assistants, chatbots, or other conversational interfaces Knowledge of conversational AI, NLP tuning, language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).Working understanding of code (html, python, xml, regex) in order to create dynamic dialog-flows using Boolean logic and decision frameworks Experience delivering AI or Gen-AI powered conversational experiences in Chatbots, voice assistants etc Exceptional communication skills, both written and verbal Strong leadership skills, with a proven track record of managing stakeholders, mentoring team members and developing talent Experience in conducting user research and usability testing, experiment design and data analysis
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