Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Saviynt is looking for multiple Principal IGA and CPAM Cloud Services Engineers to help scale, support and operate its leading converged identity Governance (IGA) and Cloud Privilege Account Management (CPAM) cloud platform. As a Principal IGA and CPAM Cloud Services Engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging research, and investigation. For customer reported incidents, resolution and recovery SLA must be met, and RCA is mandatory with the goal to detect and prevent future issues through automation.
\n WHAT YOU WILL BE DOINGIdentify, debug and troubleshoot break fix issues and take it to a resolutionRespond and resolve issues within agreed service levelsWork closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offeringsCommunicate with end users/businesses to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidentsPublish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures WHAT YOU BRINGDomain knowledge in Identity and Access Management (IAM)Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIMDatabase : Extensive experience in database operations & SQLStrong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)Knowledge and experience in invoking REST/SOAP web services using tools such as PostmanBasic knowledge of operating systems such as Linux, Unix & windowsPrior experience integrating with any SSO providersExperience working with global Customers and strong customer focusExcellent written and verbal communication skillsKeywords: Cloud, Java, Scripting, Linux, SQL Good to have:Domain knowledge in Privileged Access Management (PAM)Hand-on experience in PAM products like Cyperark, BeyondtrustExperience with any ticketing tools such as Freshdesk, Servicenow, JIRA, Remedy, etc is preferredHands-on experience in internals of cloud components (ex. Public Cloud, Containers, Kubernetes, Applications, APIs)Strong understanding of Cloud offerings - AWS or Azure preferredKnowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE) Qualifications:Bachelor's/equivalent in Engineering8+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance productsExperience in one of the public cloud platforms – AWS or AzurePassionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insightsKnowledge of Java/J2EE and SQLExperience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeckUnderstanding of SLAs and the importance of being within SLAs
\nBenefits • Flexible work arrangements
• Medical, Dental, Vision, and Life Insurance
• 401K
• Unlimited Vacation
• Sick pay
• Daily catered lunches and healthy snacks at office
• Team Socials
If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.