Principal Product Manager, Commerce Platform

About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
2,700+ employees in the United States, Canada, Mexico, and Turkiye and growingOver $500M in annual revenueThe SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBsThere are 6.2M employers in the US, 98% have fewer than 100 employees (1)550,000 new businesses are created each year in the US (1)What Product Management is like at Gusto: We're looking for high-autonomy, entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a "GM" type role).Our Product team is lean, which means you'll have a high degree of impact and ownership.We're here to serve small and medium businesses. Gusto has a strong mission-driven culture, and we care deeply about lifting up these business owners.About the Team: Our team, just a few months old and rapidly growing with 10+ people across Engineering, Data Science, and Design, is dedicated to helping our customers select the right products to accelerate their business. As the leader of this cross-functional team, you'll drive the development of solutions that directly impact our customers' ability to grow by making smart, data-driven product decisions in a fast-paced environment.
Here's what you'll do day-to-day: Ownership: Define and drive the product strategy for the Commerce Platform, including the Product Catalog and Promotion Engine, aligning with core business objectivesNorth Star: Translate business needs into clear product requirements and detailed roadmaps that support strategic initiatives across the organizationEnd-to-End Product Delivery: Lead end-to-end product development from ideation through to execution and delivery, proactively addressing risks with engineering and partner teams to keep projects on trackExpertise: Serve as the subject matter expert on product, pricing, and entitlement data, guiding internal stakeholders on how to leverage the Commerce PlatformCollaborate: Work closely with cross-functional teams, including Growth, Marketing, Accounting, Finance, Business Intelligence, and Engineering to ensure alignment on goals and project timelinesRisk Mitigation: Proactively identify risks and work to mitigate them in collaboration with engineering and other partner teamsHere's what we're looking for: 8+ years of direct Product Management experienceStrong leadership skills to drive complex, foundational projects from concept through execution, aligning cross-functional teams and stakeholdersProficiency in data-driven decision-making, leveraging metrics, customer insights, and business data to inform product strategyTechnical fluency, enabling close collaboration with engineering teams and clear communication of technical details to non-technical stakeholdersExcellent verbal and written communication skills to work effectively with growth, marketing, finance, and business intelligence teamsProven experience delivering impactful products and platform features that fulfill business objectives and customer needsStrong problem-solving abilities with a proactive, solution-focused approachCustomer-centric mindset with a commitment to delivering value to end-usersOur cash compensation amount for this role is $181,000/yr to $223,000/yr in Denver & most major metro locations, and $212,000/yr to $262,000/yr for San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Where do PMs at Gusto work? We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the following Centers of Gravity: Toronto, Canada, Atlanta, GA, Austin, TX, Chicago, IL, Denver, CO, Los Angeles, CA, Miami, FL, and Seattle, WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
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