At HeiTech Services, our employees are our biggest assets. About the Role: HeiTech Services is seeking applicants for a Print Production Operator for the National Oceanic and Atmospheric Administration (NOAA). Work will be performed in Silver Spring, MD.
Security Clearance: Must possess (or be able to obtain) a federal public trust clearance.
In this role, you will: Ensure that all print orders are set up properly and run correctly based on the specification sheet submitted by the client and provide basic maintenance to the high-speed copiers and multifunctional devices (MFD).
Essential Duties and Responsibilities: Review, prioritize, and submit print requests from desktop or server according to complexity and urgency. Ensure that the Duplicating Service Request (DSR) is accurately completed in detail prior to production. Perform quality checks on print jobs to ensure outputs are accurate in accordance with the DSR. Complete offline finishing, including tape binding, shrink wrapping, cutting, padding, coil binding, stapling, drilling, folding, etc. Record inventory usage and meter clicks immediately after each job is produced. Deliver print jobs within the established timeframes. Assist with daily opening and closing of the NOAA Duplicating Plant (DP) and Supply Room. Maintain reproduction equipment by solving paper jams, placing service calls, and conducting routine cleaning. Monitor inventory of print supplies, stock paper, and toners for high-speed copiers and MFDs. Ensure DP and Supply Room areas are clean and professional. Scan documents. Learn new features and functionalities of print equipment and software as new technology is introduced. May perform some mailroom responsibilities and other duties as assigned. Skills and Abilities Required: Experience using professional high-speed duplicating equipment, especially in high-volume environments. Capable of quickly learning and using printing software programs, service help desk programs, and duplicating machine integration. Possess strict attention to detail and good organizational skills. Ability to successfully manage client and team interactions, work well with others and professionally communicate to technical and non-technical audiences. Demonstrate exceptional customer service skills. Ability to multi-task. Ability to accurately transcribe machine meter data from machine to printing logs. Physical requirements for the position include lifting up to 50 lbs, standing, reaching, bending/stooping, and stacking print output into boxes or containers. Perform basic math functions including addition, subtraction, multiplication, and division. Must pass a proficiency test on-site to demonstrate the above skills. Will be required to learn EFI – Fiery Command Workstation to perform duties. Minimum Education and Experience Required: High school diploma or formal equivalent. At least 1 year of experience running professional print equipment, which must include high-speed production digital color printers. Working knowledge preferred in: Google Suite Microsoft Office, particularly Word and Excel Adobe Pro U.S. Citizenship is required. HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status.