Position Summary The Processor I, Admissions Processing plays a crucial role in the successful enrollment of new learners at Nightingale College by delivering exceptional customer service and efficiently managing the admissions process for all prospective learners. This position involves direct collaboration with applicants to ensure the completion and submission of all required admissions documents and the facilitation of required admissions testing, in adherence to accreditation and compliance standards. The incumbent is also responsible for maintaining learner commitment, engagement, and retention throughout the enrollment cycle.
Essential Function and Responsibilities: Initiate outbound phone calls with current applicants to facilitate the fulfillment of necessary admissions processes. Conduct weekly meetings with prospective learners to review admissions progress and address any concerns. Facilitate the decision-making process for prospective learners, their families, and relevant stakeholders by providing essential information to enhance retention. Process testing ticket requests for all incoming prelicensure applicants and determine appropriate exam pathways. Create and disseminate voucher codes for entrance and advanced placement exams. Monitor scheduled appointments to minimize no-shows, technical issues, and rescheduled appointments, enforcing testing goals through proactive outreach. Support resolution of testing technical issues, including troubleshooting and escalations. Analyze exam results to determine appropriate placement. Document and report on all exam results in appropriate systems and to appropriate parties. Create, update, and monitor multiple tracking systems for demographic, program, and testing information. Record all learner correspondence, maintaining accurate and up-to-date learner records and related notes in Learner Management System (LMS) and Customer Relation Management (CRM) system in real-time. Collect all required documentation needed for new learner enrollment to complete application files and tracks applicant progress. Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met. Provides a Daily Activity Report (DAR). Participate in weekly admissions meetings, including 1:1s, coaching meetings, trainings, and team meetings. Collaborate with other functions to provide the highest level of service for enrolling learners. Identifies and makes recommendations on areas of improvement in processes or policies. Assists in additional functional projects as they arise. Pay is $25.96/hr. Minimum Required Qualifications: High School Diploma or General Equivalency Diploma (GED) is required; a bachelor's degree from an accredited institution is preferred. Demonstrated a minimum of one year of experience in admissions at an accredited institution for post-secondary education. Demonstrated proficiency in Microsoft Office is required. Demonstrated proficiency in CRM and SIS systems. Demonstrated experience with FERPA is strongly preferred. Demonstrated ability to effectively work on multiple projects, within an environment that is dynamic and fast-paced. All new hires are required?to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations. Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer.
Our Mission?(not just words on the wall, we live it, love it, and daily contribute to it):?With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.
At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 2,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.
The professional and personal development of our learners and our collaborators is our company's foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We're so happy that you've found us!