Procurement & Deployment Services ManagerJOB TITLE: Procurement & Deployment Services Manager DEPARTMENT: Information Technology ORIGINAL DATE: 10/2023 REPORTS TO: Institute Director of Information Technology FLSA Status: Exempt TELECOMMUTE ELIGIBILITY: This position has the option to telecommute. JOB PURPOSE: The Information Technology Department, within the Sisters of Mercy of the Americas, Inc supports a global and bilingual user community of over 800 employees and 2000 women religious. The department seeks a hands-on innovative Procurement and Deployment Services Manager to lead our newly formed Procurement and Deployment Services Team. You will spearhead the design and implementation of IT purchasing & deployment processes including working with nationwide value-added suppliers and developing an efficient and effective IT procurement and deployment program.
You will have an in-depth knowledge of the IT supply chain and operational logistics necessary to develop systems to provide the efficient and cost-effective procurement, deployment, and tracking of all IT related goods, including hardware, software, and software as a service licensing, as required by the organization. Developing, implementing, and maintaining standards and adhering to the company's policies and procedures will be some of your main priorities when carrying out this role.
You will leverage systems to automate the configuration, deployment, maintenance, support, and patch management of end user devices including PCs, Macs, and mobile devices. You will oversee the release of updates to technical systems. Your job duties around deployment will include developing and implementing a robust patching and software update program, providing support during major updates, and ensuring that systems are functional following deployments. Regular reporting on patching status and any security vulnerabilities is an important part of this role.
You will work closely with the User and Sister Services team to fulfill procurement requests and coordinate regarding patching schedules and software updates or deployments.
You will supervise a Procurement and Deployment Associate.
ESSENTIAL DUTIES AND RESPONSIBILITIES Design, develop, implement, and manage enterprise-wide procurement systems & strategies that include automated approval workflows to streamline and improve current processes.Source, establish, and maintain relationships with reliable national suppliers and vendors with dedicated nonprofit teams to leverage value-added resources.Design, develop, implement, and manage a procurement, deployment, and delivery process that leverages SMA, Inc locations in states which honor SMA, Inc nonprofit status.Leverage IT documentation system(s) to ensure all details of procurement processes, inventory, and deployment strategies are properly documented.Perform risk assessments on potential contracts and agreements.Prepare procurement reports and conduct analysis of purchasing data to identify trends.Design, develop, implement, and manage systems to track shipments and inventory.Leverage cloud-based systems to manage, maintain, and ensure compliance of end user devices to organizational protocols & standards.Support of the Institute Director of Information Technology in meetings and presentations.Provide clear communication and coordination in all areas related to procurement and deployment.Assist the Institute Director of Information Technology to establish program standards and governance.Ability to work remotely.Ability to travel as needed between offices of the Sisters of Mercy of the Americas, Inc.QUALIFICATIONS: Education, Competencies and Experience Required Qualifications
Bachelor's degree in information technology, business, or related field and at least five years' related experience in leading and supporting procurement management and deployment processes; or equivalent combination of education and experience.Strong sense of ownership and accountability, a self-starterExceptional analytical and problem-solving skillsStrong writing and communications skills including the ability to concisely communicate with technical and non-technical stakeholders across the organizationHighly proficient in Microsoft Office 365 toolsExperience with Mobile Device Management (MDM) and Remote Monitoring and Management Systems (RMM)Exemplary organizational skills, the ability to work both independently as part of a team, and the ability to handle multiple competing prioritiesUtilize data to identify trends and suggest improvements in product and processExcellent customer service and strong sense of discretion and confidentialityAbility to cultivate effective relationships with employees and external contactsCapable of displaying strong self-motivation and sound decision-making abilityDemonstrated leadership abilities.IT Glue Certification (training provided, certification w/in 3 months of employment)Preferred Qualifications
Data analysis and problem-solving skillsAbility to maintain composure in stressful situationsWillingness to consider the advice and opinions of othersAbility to make decisions and accept responsibility for the consequencesAbility to work independently and as part of a teamAbility to be organized, resourceful and efficientAbility to train and motivate othersAbility and willingness to act as a role model in conduct and appearancePrior experience in a not-for-profit or religious organizationUnderstanding and appreciation of the traditions and culture associated with the Sisters of MercyFamiliarity with the Catholic Church structures and teachingAMERICANS WITH DISABILITY SPECIFICATIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Activity CarryingWritingStoopingGraspingStandingLiftingWalkingCommunicating with sisters and co-workersUsing telephone and fax machines.Physical Requirements Lifting/carrying/pulling/pushing up to 40 pounds occasionally, generally sedentary.Must be able to sit for long periods of time and be able to file documents.Must be able to safely use equipment.Visual/Audible Acuity Requirements Must be able to see and hear clearlyMust have use of side visionMust be able to read and distinguish small printMust have depth perception and be able to distinguish basic colorsMust be able to distinguish normal sounds with some background noiseMust be able to speak clearly and make self-understood while also understanding others using the English language
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