Job Summary PrismHR is building out a new HCM product to offer to the HRO market. In parallel to the product development effort, we are forming a new, dedicated HCM Services team to deliver an amazing post-sale experience, from implementation and client onboarding to ongoing support and training.
This is a unique opportunity to get in on the ground floor of this exciting new initiative for the company. This role will require a "startup mentality," with the flexibility and adaptability to rapid change, wear multiple hats, and be willing to do what it takes to ensure our customers are happy and successful on this new platform. ResponsibilitiesLead software implementations for new PrismHCM customers to include overall customer communications, project management, system configuration, testing and training.Develop, maintain and track implementation deliverables, phases and milestonesBuild and maintain customer relationships to ensure overall customer satisfaction and engagement.Interact with clients by phone, email, and/or chat to diagnose and troubleshoot issues, and provide status updates and resolutions to reported issuesIdentify and escalate application defects and priority issuesStay current with system capabilities, including bug fixes and new functionalityContribute and maintain content to the PrismHCM Knowledge Base (documentation and/or video)Train internal employees and/or customers on various aspects of PrismHCM QualificationsThe ideal candidate will have much of the following experience and skills:Knowledge of payroll, payroll accounting, benefits, and other HR operationsStrong knowledge of HRIS systems including payroll, benefits, and human resourcesExcellent listening, problem solving, and troubleshooting skillsAbility to communicate and present information effectively, both on the phone and in writing, with technical as well as non-technical audiencesStrong technical inclination, and a desire to learn continuouslyAbility to handle tense and confrontational situations, using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence.Ability to learn and work independently with exceptional attention to detailWillingness to collaborate in one-on-one and group settingsFlexibility, adaptability, and a can-do attitude.PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners. Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. The Company's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: ******** . Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response. #LI-ML1