Product Director, Fraud Services Department: Industry Services Team: Managed Services Location: Atlanta Position type: Full-Time About the Team This role forms part of a team of product directors reporting into the Senior Director of GSMA Managed Services. We manage end-to-end delivery of a broad portfolio of services that foster and protect growth of the mobile ecosystem with an emphasis on devices, networks, and information. Our work touches nearly all ecosystem participants including mobile network operators, manufacturers, distributors, retailers, insurers, and government agencies.
What the hiring manager says "As a global and influential trade association for the connectivity industry, we are continually looking for ways to advance and support the mobile ecosystem, particularly with our suite of Fraud services trusted by customers globally. This is a great opportunity to enhance and evolve our service portfolio to mitigate mobile network and device fraud to a global audience."
Tyler Smith, Senior Director of Managed Services About the Role The Managed Services team is looking for a product director to manage, develop, and grow the GSMA Fraud Service portfolio by assessing market demand and managing development of new capabilities to support GSMA's Fraud prevention ecosystem. The product director will serve as a business owner responsible for the commercial proposition and end-to-end delivery within a matrix organisation and management of external vendors.
About You You will have demonstrable experience in managing a product or service with responsibility for defining the commercial proposition, managing product/service development, and overseeing internal and external operations to ensure success.
You will have prior experience working within a cross-functional team and a track record of achieving financial and operational targets at both an individual and group level.
You will have a strong understanding of the mobile industry, particularly with an understanding of mobile network fraud schemes such as International Rate Fraud, Smishing, Subscription fraud and mobile device related fraud.
Contract type Regular
Worker type Employee
What We Offer Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The success of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders We continually develop and engage our expertise, insight and creativity so that we're always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fueling each other's successes and constantly asking how we can help.
When we're at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues.
About Us If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on 'Jobs Hub' in your main Dashboard. About the GSMA The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.
Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today's biggest societal challenges such as digital inclusion, climate change and sustainability.
Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry's focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users.
Outreach provides the world's largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.
We invite you to find out more at gsma.com.
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