IBM Product Engineering - Power/Thermal in Poughkeepsie, New YorkIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your Role and Responsibilities The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product Engineering provides support to Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies. Responsibilities of this role include using a number of problem reporting tools such as Rational ClearQuest and Salesforce. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).
This particular position will be to support the area of the Mainframe associated with the Power Thermal Sub System. Off shift coverage will be required as part of a normal rotation.
This is also a great opportunity to leverage your technical knowledge to design and develop solutions which range from web services to web applications to backend systems to create productivity aids as well as data analysis tools for general team usage.
Required Technical and Professional Expertise 1+ years' experience with IBM z hardware.1+ years' experience with debugging of power distribution in IBM z systems.1+ years' of programming skills in one or more object-oriented languages such as Python / Java/C# or C++.Knowledge of power subsystems- power supplies, distribution power thermal cooling and mechanical enclosures.Strong problem-solving skills.Technical writing experience.Preferred Technical and Professional Expertise Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks.Knowledge and some experience with call flow and support organizations.Location Statement IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.
Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs.
Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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