About the RoleWe are looking for a Product Expert to provide exceptional technical support to our customers.
As a Product Expert at Omni, you will use your knowledge of data analytics and the Omni product to help customers solve data problems, learn best practices, and navigate the platform. You will be both the face of Omni, and the voice of the customer internally. You will provide personal attention and advocate for customers' needs while serving as their first line of help.
We take pride in providing stellar, high-touch technical support throughout the customer lifecycle, and the Product Expert is the face and heart of the customer experience!
You will:Become a deep expert in the Omni product & best practicesAssist Omni's customers, potential customers, and partners via Slack, acting as the frontline as users navigate the productProvide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being askedStay up to date on the latest product improvements & roadmapGive voice to customer needs in internal discussions with Product and Engineering.Partner with Solutions Engineering to identify trends and proactively recommend product and tooling solutions to improve customer experienceShare deep knowledge of actual usage cross-functionally to inform how we develop and market our product.Surface feature requests and reproduce and report bugs reported by Omni usersContribute to our community site, sharing design patterns, solutions, and troubleshooting guides to enable self-service.Create delightful experiences for our customers. Build trust-filled advisory relationships, and find ways to make data teams more successful.About youLove learning and problem solving; enthusiastic about helping and teaching othersStrong communication skills, both written and oralDesire to work directly with customers on a daily basisPassionate about working with and talking about dataStrong SQL skills; knowledge of SQL for analytics1+ years experience in data analytics and/or business intelligence preferredThis role is based in our San Francisco headquarters, and allows for a hybrid schedule with 3 days/week in office.
Why Join UsPassionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch DataHealth, dental, and vision insurance401(k) PlanUnlimited PTO
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