About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures. Join us in shaping the future of hospitality! About the Role Canary Technologies is seeking an experienced and forward-thinking Product Lead to spearhead the growth and development of our payments portfolio. This leader will own the product vision and roadmap for our payments ecosystem, with a particular focus on scaling the success of our existing product and introducing innovative payment solutions to the hospitality market. With a strong foundation in secure, guest-centric payment solutions, Canary is expanding its payments business to provide seamless and scalable payment experiences for both hoteliers and their guests. This role will be pivotal in collaborating closely with clients to deeply understand their needs, pain points, and aspirations. You'll translate client insights into innovative solutions that delight users, drive business outcomes, and solidify Canary's position as a leader in hospitality payments.
\n ResponsibilitiesPartner with clients to gather feedback, understand their needs, and translate their challenges into actionable product strategies and featuresDefine and execute a bold, long-term vision for Canary's payments products, with a focus on growing revenue and adoption within the hospitality industryDrive the development of new payments capabilitiesExpand and optimize the existing product and other payment tools to meet the evolving needs of hotels and guests, ensuring exceptional user experiencesWork closely with Engineering, Marketing, Sales, Operations, and Customer Success teams to deliver products that align with market demands and business objectivesEstablish and manage strategic relationships with payment providers, gateways, and processors to enhance product capabilities and market reachEnsure all payments solutions meet the highest standards of PCI compliance, fraud prevention, and data securityLeverage data and market research to identify trends, inform product strategies, and measure the impact of product innovations Qualifications8+ years of product management experience, including a proven track record of success in the payments spaceExperience with 'card present' and 'card not present' payment flows, including knowledge of PCI compliance and tokenization technologiesExceptional leadership and collaboration skills, with the ability to inspire cross-functional teams and align stakeholders around shared goalsStrong analytical abilities, with experience using data to inform product strategy and drive decision-making.A customer-first approach, with a passion for creating products that delight users and solve real-world problemsEntrepreneurial spirit and the ability to thrive in a fast-paced, dynamic environmentFamiliarity with payment gateways, card processing technologies, and emerging trends in the fintech space
\nWhy Join Canary? As a senior member of the product team at Canary Technologies, you will have the unique opportunity to shape the future of payments in the hospitality industry, crafting secure, efficient, and user-friendly solutions that enhance the guest experience and drive hotel revenue. This pivotal role is not just about expanding our payments business but also about evolving our broader product suite to deliver transformative solutions that impact hotels and travelers worldwide. If you are a strategic thinker with a passion for innovation and a desire to redefine how payments work in hospitality, we'd love to hear from you. We also work hard to ensure Canary is a fun and exciting place to work. Here are some of the additional benefits
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.