Description
Product Manager, Broadband Service Level Agreement (B-SLA)
Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry's first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers' homes and mobile devices. Learn more at www.harmonicinc.com.
Role Description
We are looking for a Product Manager, B-SLA to join our Broadband BU and sales team. You will be responsible for overseeing all strategic activity for CableOS SLA product by understanding customer need and building plans to gain a strong market position. You will own and maintain CableOS Service Level Plans (SLPs), monitor renewal activity, develop marketing plans used by sales, and work with customers and market research teams to create compelling product alignment with changing markets. You will maintain key relationships with internal and external customers. You will report to the Sr. Director, Cloud Services and will be based in the US.
Location
Remote – this position is Remote with periodic travel
What You Will Be Doing
Developing specific marketing plans and activities for SLA product line to establish, enhance or distinguish product placement within the competitive arena.
Developing business plans and product positioning in the marketplace.
Overseeing market research, monitors competitive activity, and identifing customer needs.
Managing and maintaining relevant competitive analysis data.
Managing the expectations of executive management for key projects and initiatives by setting clear goals, providing KPI data to support product performance, and managing expectations regularly.
Demonstrating excellent customer service management skills by establishing and maintaining relationships with internal & external customers.
Demonstrating the ability or have experience developing, implementing, and monitoring complex processes.
Maintaining up-to-date knowledge of Harmonic's product portfolio.
Establishing pricing strategies and monitoring product margins.
Overseeing SLA sales strategy through engagement with Sales and Partners.
Overcoming objections and adjusting quotations as the need arises to ensure the best solution is presented to the customer.
Selling the benefits of timely renewals and multi-year contracts.
Collaborating with Sales and Partnering on sales strategies to drive the renewal rate.
Traveling to support customer visits and engagements as needed.
Maintaining and developing Sales & Marketing collaterals.
Interacting directly with customers in coordination with Sales Account Manager to improve accuracy of quotes.
Other duties as assigned.
What You Should Have
BS in Business, Computer Science, or Equivalent.
2-5 years in a marketing/product /business development role.
Ability to function independently or in a team environment
Fluency in English
Fluency in Spanish
Strong attention to detail, especially when multi-tasking.
Strong written & verbal communication skills.
Experience using business math (pricing, discounts, etc.)
Past success in organizing teams or complex processes.
Proven experience with MS Office and CRM systems such as SFDC.
Demonstrated ability to manage multiple projects.
Ability to produce results in high pressure situations.
Other Job Requirements
Understanding and adhering to Cloud Services Core Values:
Accountability: To customers, stakeholders, and peers. See it, own it, solve it, do it.
Communication: Consistent, considerate, and timely.
Integrity: Displays ethics in all situations by acting with honesty and truthfulness.
Understanding and practicing Cloud Services Core Competencies:
Innovative: Using critical and creative thinking to challenge the status quo.
Customer Focused: An exceptional experience for all. Customer first mentality.
Deliver Results: Actions that move situations forward with available data.
Travel
You are required to travel periodically
Pay & Benefits
For this role, the estimated base salary range is between $105,000 - $120,000. The actual base salary will vary based on various factors, including market, location and individual qualifications objectively assessed during the interview process.
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity Statement
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [email protected]
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