Product Manager, Customer Journeys
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Locations: Chicago, IL, USA
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R240027675
Application Deadline: 11/10/2024
Address: 320 S Canal Street
Job Family Group: Customer Solutions
Develops and delivers the full product development lifecycle from setting strategic objectives to bringing a product to market that delivers business value.
Researches, investigates, selects, and develops products and services bridging business requirements with technology capabilities.
Drives end-to-end product lifecycle including the 'why', 'when', and 'what' of the product, persona development, proof of concepts, backlog management, and product activation through to product retirement.
Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritizes the product backlog; and translates the product vision into a roadmap and actionable tasks.
Identifies the overall goal of a product(s), drives engagement of stakeholders, and leads the adoption of the product.
Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
Ensures product management and development teams are producing in parallel, and are working together effectively and efficiently.
Builds and sustains high-performing cross-functional teams; monitors and tracks performance, and addresses any issues.
Addresses blockers related to adoption and correct usage of the product, including communications, documentation, and training.
Establishes the go-to-market, pricing, and positioning strategies.
Plans & manages the budget, timeline, and tactical components throughout the product lifecycle.
Identifies and analyzes market trends to update and improve product usability.
Ensures that a new product in development, or a new feature of an existing product, is proven to be desirable, viable, and functional.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical, and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
Qualifications:
Foundational level of proficiency:
Marketing Analysis.
Creative thinking.
Intermediate level of proficiency:
Process Improvement and optimization.
Business Strategy.
Research and information synthesis.
Business Operations.
Financial & Risk Management.
Product Management.
Learning Agility.
Customer centricity.
Verbal & written communication skills.
Collaboration & team skills.
Analytical and problem-solving skills.
Influence skills.
Data-driven decision making.
Advanced level of proficiency:
Product Development.
Product Value Proposition and Go-to-Market Assets Definition, Design, and Development.
Technology Business Requirements: Definition, Analysis, and Mapping.
Product Lifecycle Management (Using Agile Methodologies).
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Salary: $87,000.00 - $161,400.00
Pay Type: Salaried
The above represents BMO Financial Group's pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.
Salaries for part-time roles will be pro-rated based on the number of hours regularly worked.
For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.
BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.
BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life.
It calls on us to create lasting, positive change for our customers, our communities, and our people.
By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact.
We strive to help you make an impact from day one – for yourself and our customers.
We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.
From in-depth training and coaching to manager support and network-building opportunities, we'll help you gain valuable experience and broaden your skillset.
BMO is committed to an inclusive, equitable, and accessible workplace.
By learning from each other's differences, we gain strength through our people and our perspectives.
BMO is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
To request accommodation, please contact your recruiter.
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