Description
*This position is open until filled.
The Product Manager is responsible for the products to which they have been assigned for citizen facing digital services.
The job is responsible for overseeing the entire life cycle of a product, from defining the scope, building the technology, and delivering a product that meets users' needs.
Duties * Develops, manages and maintains strategic short-term and long-term roadmaps for technology products for business partners, ensuring alignment to the Information Technology department and the County's strategic priorities specific to digitalization and citizen facing technology.
* Collaborates with business partners to ensure the best usage of technology and identify strategic business function opportunities for both short and long term, and track adoption across relevant departments.
* Leads information gathering conversations with end users to obtain needs and requirements, determines scope and prioritization of activities based on business and customer impact, and creates product strategy documents that describes business cases, use cases, technical requirements, and ROI, and translates product strategy into detailed requirements and prototypes.
* Researches and identifies potential products, develops product requirements, determines specifications, pricing and time integrated plans for product introduction.
* Collaborates with vendors and/or development staff to determine the most effective way to achieve product requirements.
* Collaborates with IT leadership to create and implement product business strategies that leverage and integrate IT strategy of architecture, infrastructure, and application development of existing and new technology to achieve business objectives.
* Manage customer expectations with respect to IT Services, identify gaps between business needs and IT services, contribute to finding innovative solutions to fill those gaps, and influence stakeholders buy-in to change and/or adoption as necessary.
* Promotes creativity and drives innovation by staying on top of industry and technology trends and serves as a spokesperson to build product awareness and understanding.
Skills, Abilities and Competencies: * Advanced skills in writing/creating business requirements, problem statements, gap analyses, statements of work, RFP creation, data and process modeling, design thinking, customer interviews, building prototypes/mockups, A/B Testing, vendor management and other necessary artifact * Advanced skills in Business Data modeling, Business Process modeling, Business process Improvement, Facilitation, Requirements Management, RFP Creation, Vendor Management, Business Relationship Management, Design Thinking, Product Management, Software Development Lifecycles, UX design/development, and Application Architecture.
* Ability to present technical and nontechnical data in an influential and articulate manner in order to gain understanding and buy in from audiences.
* Ability to actively listen and gain understanding of customers needs, wants and points of view.
* Ability to think and plan strategically, and experience in building and managing business technology roadmaps.
* Understanding in the areas of application programming, database and system design including Internet, Intranet, Extranet and application architectures.
Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity Requirements Education and Experience: * Bachelors' Degree in IT related field * 8+ years of functional experience in information technology and the software industry, serving in roles such as Business Analyst, Product Owners, Product Manager or Business Relationship.
* 5+ years experience facilitating the development and implementation of technical business initiatives and leading projects relating to management objectives and/or business analysis.
* Any equ valent combination of education and work experience that satisfy the requirements of the job will be considered.
Supplemental Information
Pre-Employment Additional Requirements: * Must successfully pass applicable pre-employment testing WORK ENVIRONMENT: * Work is generally confined to a standard office environment.
PHYSICAL DEMANDS: The following are some of the physical demands commonly associated with this position.
* Spends 80% of the time sitting and 20% of the time either upright or walking.
* Occasionally lifts, carries, pulls or pushes up to 20 lbs.
* Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
* Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
* Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
* Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
* Visual capacity enabling constant use of computer or other work-related equipment.
Below, please list any special physical demands associated with this position.
For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).