Product Manager

Job Description - Product Manager (046899) OrganisationCustomers, Communication and Technology
JobT&D Digital
Position Type: Full Time
Role: Product Manager
Band: Band 3
Salary: Up to £65,000
Location: Pier Walk, North Greenwich – Hybrid working
Position type: Permanent

OverviewTechnology and data underpin everything we do at TfL. From mission critical systems that govern the movement of trains to the development of complex fares and ticketing revenue collection software, technology has become the driver of all aspects of our business. Vast amounts of data is generated as a by-product and used to improve services for our customers.
As a Digital Product Manager, you will join a highly collaborative and creative area of TfL Technology and Data (T&D). TfL Digital looks after TfL's digital customer experiences (websites, apps and digital in-station display screens) across all travel modes. It covers both the customer-facing interfaces and the enabling technologies that directly power those interfaces (including the TfL ID account and journey planning engine), and work with users of our open data to deliver services on 3rd party platforms.
Information about the role and teamAs a Digital Product Manager, you'll work alongside experience designers, digital analytics and insight experts, and technology experts. You will support the Senior Product Manager by taking ownership of one or more product areas, helping to define and drive forward outcomes and a roadmap. You might be working on supporting customers as they plan and travel around London or helping to deliver a single identity system across digital channels. You could be championing accessibility, air quality and active travel, or perhaps delivering novel ways of providing help and support.
The Product Manager supports the Senior Product Manager in being the primary interface with operational business areas ensuring relationships are strategically managed and working with the wider T&D function to ensure all TfL stakeholders have a clear understanding of product direction.
You will need a thorough awareness of digital technologies and agile delivery methods. You will have a knack for product innovation with one eye on the future, and the ability to articulate a product vision and get buy-in from stakeholders across the organisation. You will be delivery-focused with an awareness of budget and operational needs. You will have previous experience of working with complex digital products.
This Product Manager role is likely to be initially focused on the Driving / Road User Charging space. This will involve:
Shaping the overall TfL digital strategy in Driving and Road User charging – looking at how we can improve the Driving and Road User Charging experience whilst encouraging mode-shift to public and active travel.Delivering product work for several high-profile in-flight projects in this space.Working with, and coordinating the needs of, a large range of stakeholders, who are delivering under pressure.Supporting BAU in-life product changes and getting them prioritized against project work.Communicating updates to key stakeholders.Experience in the following would be a distinct advantage: Migrating digital services from 3rd parties to in-house.Authentication / identity platforms.Mobile web and app strategy and delivery.Data products and services.Payment systems.Other Key AccountabilitiesWork with stakeholders across TfL to ensure that your products support and deliver business outcomes in-line with T&D and Digital strategies.Understand and champion the needs of TfL's customers (i.e. the travelling public in London).Own, manage and maintain pan-TfL roadmaps for your products that meet business and customer needs in a cost-effective and efficient manner.Ensure your TfL product roadmaps are informed by, and exploit, relevant opportunities presented within the wider technology and data marketplace.Work with experience designers, solution architects, development, delivery and operational teams to define, build and iterate against your product roadmap.Define and own the performance metrics for your products.Own product-related engagements between Digital and the wider TfL stakeholder community, ensuring stakeholders are adequately managed and clear direction is maintained.Skills, Knowledge & ExperienceWhat we'd like from you: We recognise you may not have all the listed skills, knowledge and experience listed – don't let that put you off applying if you think you would be a good fit for the role. We're looking for someone who is passionate about creating user-centric products that make Londoners' lives easier. A self-starter who is happy to take the initiative, juggle multiple priorities, and manage a wide range of stakeholders. Someone who takes a data-driven approach and combines this with other types of insight and can balance business and customer needs to get the best outcomes.
Able to define and implement product development strategies and product roadmaps.Ability to establish, document and prioritise business and customer needs and outcomes – using a range of product techniques.Ability to define outcomes and ideas to meet these outcomes, working out ways to test the assumptions behind the ideas to increase confidence in them before they are built.Strong interpersonal skills including the ability and gravitas to influence at senior levels with positive effect.Strong planning, problem solving skills and prioritisation abilities.Demonstrable mix of creative and technical flair, commercial realism and a pragmatic 'can-do' approach.Demonstrable ability to develop practices of continuous product improvement in the team.Resilience to work in a challenging environment – with cost-pressures and many different priorities and stakeholders to manage.Knowledge Educated to degree level or possess relevant equivalent professional experience.Knowledge of relevant legislation pertaining to information management within the Government/Public/Transport Sector – e.g. Data Protection Act.Good knowledge of relevant product domain including current overview of the main developments within the industry and macro-level drivers for change.Knowledge of both agile and waterfall programme delivery methods (e.g. MSP, Agile, SCRUM or PRINCE 2).Experience Successfully managed complex technology, data or digital products delivering value within an organisation of similar size, complexity and budgets as TfL.Experience of product ownership and management, ideally gained within a large, demanding organisation with multiple stakeholder groups and operations.Experience in core product skill set (business and customer needs identification, outcomes definition and prioritisation, requirements analysis and definition, idea and assumption testing).Experience of working to bring customer, business and technology needs together to shape and deliver business outcomes.Equality, diversity and inclusionWe are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application ProcessPlease apply using your CV and a maximum two-page covering letter. Word format preferred and do not include any photographs or images.
Following this, if you are short-listed, there will be a competency-based interview with a pre-prepared case study presentation.
The closing date for applications is 06/11/2024 @ 23:59. We may close this advert early if we receive a high volume of suitable applications. BenefitsIn return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
Final salary pension schemeFree travel for you on the TfL networkA 75% discount on National Rail Season Ticket and interest-free loan30 days annual leave plus public and bank holidaysPrivate healthcare discounted scheme (optional)Tax-efficient cycle-to-work programmeRetail, health, leisure and travel offersDiscounted Eurostar travel
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