Product Manager - Technical, AWS Enterprise Support S&OJob ID: 2795254 | Amazon Web Services, Inc.
AWS Enterprise Support Strategy and Operations (ES S&O) is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what's best for the business to serve our customers; someone with a true pioneering spirit, willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals.
In this role, you will drive a continuous improvement roadmap and act as a technology portfolio owner in the Enterprise Support organization. You will take large, complex problems and break them down into prioritized roadmaps, and ensure timely delivery of features. You will assess costs, benefits and ROI, identify and mitigate risks, manage escalations, anticipate and make trade-offs, and balance business needs with technical constraints.
The right candidate earns trust through outstanding performance, effective communication skills, and a strong record of delivering results timely and effectively. You should have experience managing global technology products in a large, multi-national, preferably tech company. The ideal candidate has broad technical skills, software development leadership experience, and a deep analytical background. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.
What you do:You define the strategic vision, own the long-term roadmap, and drive teams to execute on that vision. You are responsible for the end-to-end product experience.You make sure we delight customers. You oversee a product's customer engagement, PR/FAQ and other requirements definition, CX design, compliance, feature development priority, product messaging, pricing, and reliability. As a single-threaded owner, you are trusted to operate with complete independence.You are the product subject matter expert.You deeply understand your customer, their needs, the business landscape, product functionality (current and desired), and backend technologies (opportunities and limitations).You provide context and visibility into why the product is designed the way it is and convey the reasons behind prior decisions.You are exceptional at educating stakeholders and partner teams on the customer experience we want to build, and holding all builders accountable to that experience.You bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding.About the teamAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONSExperience owning/driving roadmap strategy and definitionExperience with feature delivery and trade-offs of a productPREFERRED QUALIFICATIONSExperience in using analytical tools, such as Tableau, Qlikview, QuickSightExperience in building and driving adoption of new toolsExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience managing technical products or online servicesExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Posted: December 13, 2024
Posted: December 18, 2024
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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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