JPC Partners is looking for a Product Owner that will drive the successful implementation and adoption of solutions tailored to our client's unique business needs. This role will require the Product Owner to quickly understand the Salesforce product that exists today, and then own the expansion of the product to the remaining business operations to drive optimal efficiencies and standardization across the company. The Product Owner will learn our business and the processes so that he/she can define features, prioritize tasks, set the product's vision and objectives, and maximize the value our product delivers to the business users. The Product Owner will be the primary point of contact for the product, working closely with the development team and business stakeholders. The ideal candidate will have exceptional communication, stakeholder management, and change management skills.
Key Responsibilities:
Product Ownership & Vision:
Define and communicate the product vision and roadmap for Salesforce solutions, aligning with the Client's strategic objectives and client needs.
Prioritize and manage the product backlog, ensuring it reflects the priorities of the business and our clients.
Engage with the business to understand the current processes and collaborate with stakeholders, including internal teams and nonprofit clients, to gather requirements and translate them into detailed user stories and acceptance criteria.
Implementation & Delivery:
Leadership of the end-to-end implementation of Salesforce projects, ensuring the software meets business needs.
Work closely with developers, administrators, and third-party vendors to ensure timely and quality delivery of solutions.
Collaborate with internal and system integrator Project Management to build project plans, get the right stakeholders to provide requirements at the right time, and ensure deadlines are met.
Stakeholder Management:
Engage with key stakeholders across various departments and client organizations to understand their needs and ensure alignment with the overall business strategy.
Effectively communicate and negotiate with stakeholders to manage expectations, provide updates, and gather feedback.
Act as the primary point of contact for all Salesforce related matters within the Group and for our clients.
Build strong relationships with stakeholders to foster collaboration and drive project success.
Adoption & Change Management:
Develop and execute a comprehensive roll-out and adoption strategy to ensure the successful uptake of product solutions within the Group. Collaborate with the Learning Management team to create and deliver training programs, documentation, and support materials to end-users.
Monitor and analyze user adoption metrics, providing insights and recommendations for improvement to maximize impact for our clients.
Quality Assurance & Continuous Improvement:
Work with our development team and QA team to ensure all product solutions are thoroughly tested and meet high-quality standards tailored to the nonprofit sector.
Identify opportunities for process improvements and drive continuous enhancements to the Product platform.
Stay up to date with the latest Product features, releases, and best practices, and apply this knowledge to benefit the Group and our clients.
Ongoing Platform Management:
Perform the duties above for the initial implementation and ongoing support of the Product eco-system post implementation.
Stay abreast of Product partner solutions that can be leveraged by the business to solve business problems and gain efficiencies.
Qualifications:
At least 7 years' experience working in large-scale systems implementations, preferably including experience as a consultant as a Business Analyst.
At least 5 years' experience as a Product Owner or similar role in Product implementation projects, Salesforce implementation projects desired, preferably in a remote workplace environment.
Excellent communication, interpersonal, and leadership skills. Ability to communicate to Executive team members to keep them apprised of developments and project status, as well as to functional owners and subject matter experts.
Ability to manage multiple projects and priorities in a fast-paced environment.
Experience with Agile methodologies and tools such as Jira, Confluence, or similar.
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
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