As a Product Service Administrator, you will be responsible for interacting with customers primarily over the phone or via email. Your primary objectives will include identifying customer needs, resolving issues, and ensuring overall customer satisfaction. This role requires a proactive approach to problem-solving and the ability to handle various inquiries effectively.
Key Responsibilities:
Engage with customers to understand their requirements and provide appropriate solutions.
Process sales orders accurately and efficiently.
Generate quotes for services and repair services.
Document and address customer complaints with empathy and professionalism.
Handle inquiries regarding shipment status, billing inquiries, warranty claims, and basic product information.
Collaborate with internal teams to escalate issues as needed for prompt resolution.
Maintain customer records and update information in the database as required.
Qualifications:
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to build rapport with customers.
Detail-oriented and capable of multitasking in a fast-paced environment.
Problem-solving skills with a focus on delivering practical solutions.
Ability to work independently and as part of a team.
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.