Due to an increase in demand Perth Branch is looking for a Product Support Representative – Construction Equipment to join its Customer Support team.
Traveling throughout Western Australia supporting customers with technical issues and creating solutions to meet their needs, this position will assist HCA staff and customers with technical and diagnostic support.
Reporting to the Customer Support Manager, the main responsibilities include:
Support of our infield Construction Equipment
Perform detailed diagnostic evaluations
Perform hydraulic testing, machine health inspections, undercarriage assessments and produce detailed condition reports
Complete detailed Field Information Reports
Monitor oil sample reports
Monitor and assist with product improvement programs
Assist with drafting of quotations for parts and service requirements
Attend new equipment handovers and on site demonstrations.
Working with internal departments to provide high levels of service
Promoting parts and service in line with branch sales and margin targets
To be successful you will need:
Relevant trade qualifications with field service experience
Ability to work unsupervised and manage customer base
Excellent technical knowledge of construction equipment
Excellent computer literacy skills.
Good communication and customer service skills
Ability to travel as required in line with customer needs
About the Benefits
What's in it for you? We are offering:
$$$ A competitive salary package + super + company bi-annual bonus incentive!
Fully maintained company vehicle + laptop + mobile phone provided
A permanent long term career in a growing business
OEM level training andrealpersonal development opportunities
Discounted health insurance premiums with Medibank & access to exclusive discounts on goods and services
Supportive management who value your input in finding new and improved ways to achieving success
Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!