Production Manager Renewal by Andersen - Stamford, CT About Renewal by Andersen: Renewal by Andersen is the window replacement division of Andersen Corporation, the most recognized and trusted name in windows. As a leader in the industry, we pride ourselves on our commitment to delivering exceptional products and services to homeowners. We offer a unique opportunity to contribute to our growing operations and further enhance the customer experience. Position Overview: The Production Manager is responsible for overseeing day-to-day back-office operations, ensuring the timely execution of efficient processes that align with Renewal by Andersen's business objectives. The Production Manager will manage back-office teams, streamline operational workflows, and implement strategies to enhance the customer experience. This role requires a strong leader with a background in customer experience, project management, and team development. Key Responsibilities: 1. Operational Oversight: - Lead and manage day-to-day operations of the customer service and ordering teams to ensure timely, high-quality project delivery. - Oversee and optimize logistics, customer communications, scheduling, and project management processes. - Monitor operational performance and implement strategies to meet or exceed KPIs. 2. Team Leadership and Development: - Supervise and mentor a team of customer service, and support staff. - Foster a culture of accountability, collaboration, and high performance. - Provide training, coaching, and professional development opportunities to team members. 3. Customer Satisfaction: - Ensure that all customer interactions are in line with Renewal by Andersen's high standards for quality and satisfaction. - Resolve customer complaints and issues effectively and promptly, maintaining strong customer relationships. 4. Project Management and Scheduling: - Oversee project timelines, resources, and scheduling to ensure efficient operations and on-time project completions. - Work closely with sales and production teams to ensure accurate order details and that customer expectations are exceeded. Qualifications: - High school diploma or equivalent education required, college degree in business administration, operations management, or related field preferred. - 5+ years of experience in managing multiple teams in construction, home improvement, or manufacturing industries with a strong focus on exceptional customer experience. - Proven outstanding leadership and team management skills. - Excellent problem-solving abilities and the capacity to make data-driven decisions. - Strong communication skills, both verbal and written. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Salesforce or equivalent CRM. - Ability to work in a fast-paced environment and manage multiple competing priorities simultaneously. Compensation and Benefits: - Competitive Salary: $90,000-$100,000/annually based on your experience plus bonus opportunities. - Medical, dental, vision, and life insurance to ensure your well-being. - 401(K) plan with a company matching contribution to help you save for your future. - PTO, paid holidays, and additional floating holidays to recharge and enjoy life. - Employee Perks discount program - Student tuition repayment program DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. #LI-NS1
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