Posting Locations
Edwardsville, IL
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Why WWT?
Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.
At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $13 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!
Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!
We are looking for a Production Supervisor to join our team!
3rd Shift
Tuesday - Friday 4:00pm - 2:30am
Why should you join the AT&T Lab team?
Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution.
Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, FLX21 group, and assisting on handheld devices as well as r ecertification of smaller components, functional items, and radios
.
Job Summary:
Production Supervisors are responsible for directly overseeing a team of associates and/or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training/direction, coaching and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.
Responsibilities:
Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
Ensure that the operational staff is qualified and adequately trained
Research customer impacting issues at a level to be able to provide root cause and corrective action
Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals
Facilitate a fair and effective hiring process as required
Execution on customer driven requirements
Leading and developing a team of full-time & subcontractor diverse associates with the focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values
Executes leadership activities (One on Ones, Employee Reviews, etc.)
Evaluates team members performance and provides feedback
Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance
Promotes trust and HPT through coaching, appreciation, and recognition
Proactively plans for upcoming production work
Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly, and monthly production goals
Engaged fully with enabling policy, process, Standards and Governance
Able to address operational and personnel issues affecting their functional area
Manages escalations from Team & Customers
Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies.
Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives
Takes proactive steps to ensure best practices are shared across all shifts and among the department
Drives the training and integration of their team, while motivating and inspiring forward progress
Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans
Participates in recruitment activities for their perspective teams
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Qualifications:
Education Qualifications
Bachelor's Degree Related Field preferred
Work Experience
A minimum of 5 years' progressive experience in a related field preferred
Travel Requirements
None
Knowledge, Skills, and Abilities
Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages
Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly
Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand
Continuously seeks new ways of working to make processes run smoother and faster
Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met
Actively controls and structures use of time to most effectively accomplish work, projects and goals
Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions
Is this role an individual contributor or does it have direct reports?
This position manages people
Level of Autonomy
Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.
World Wide Technology, Inc. offers excellent benefits and competitive compensation. Visit our company web page at
www.wwt.com
for more information.
Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!
Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled.
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