Production Support Engineer
The Corporate Technology Production Support team is responsible for production support and ownership of critical applications which face off to the Middle Office, Operations, and Treasury teams primarily. These applications contribute to the firm's PnL calculations, risk management and regulatory reporting.
The Corporate Technology Production Support team will be working very closely with development to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion.
Principal Responsibilities
End to end ownership of the production environment
Infrastructure management
Release planning and deployment
Incident and problem management
Supporting cloud-based pipelines, applications, and infra
Capacity Planning / BCP Testing
Build strong relationships with development and end-users/clients
Foster the DevOps culture
Proactively identify problems and propose solutions
Focus on client service and delivery
Become the go-to person for your area of responsibility
Build subject matter expertise
Qualifications/Skills Required
Minimum 5+ years' experience supporting an enterprise environment
Background in Computer Science, Electrical Engineering or equivalent
Must have excellent communication skills and strong sense of urgency and ownership
Must have previous experience supporting business facing applications
Must have strong scripting skills in one of the following: Python (preferred), PowerShell, Perl, etc.
Must have excellent SQL skills and knowledge of various database systems - be able to run and understand complex queries
Experience Supporting financial applications, and functional understanding is highly desirable
Experience with ETL and working with Big Data is highly desirable
Ability to support both Windows and Unix/Linux environments
Exposure to the following: CI/CD, AWS, Kafka, Data lakes