Looking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon.
Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across Amazon's transportation network. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings. Along with this tactical problem-solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.
Responsibilities of a NOC PMWe are looking for an experienced Program Manager to coordinate and lead efforts across operations, multiple technology and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.
A Program Manager is expected to have deep functional knowledge, ability to design new program frameworks/processes and running defect reduction programs. He should be proficient in identifying the input and output metrics to gauge the success of a program. In this role, he will work with business and operations teams to analyze historic results, challenge the status quo, and make business recommendations to senior management based on those analyses – all in an environment of rapid growth and increasing complexity. The Program Manager will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
The successful candidate must have very strong analytical skills and be an expert in Excel. Knowledge of SQL and tools like R/Python would be an added advantage. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of the operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.
Minimum Requirements3+ years of program or project management experience3+ years of working cross-functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvements3+ years of driving end-to-end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedules
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