Program Manager, Permit Information Management System

Job Description

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job.
Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description.
This job description is not a "contract" between the employee and the Authority.
The job duties and essential functions may be changed at the discretion of the General Manager.


General Job Title: Program Manager, Permit Information Management System Job Code: P0617 Supervises Directly: No New or Revised: Revised Regular or At-Will: Regular Date Last Revised: 7/15/2024 Exempt or Non-Exempt: Exempt Compensation Approval Signature: Union/ Non-Union: Non-Union Department Name and Division: Permit Operations-Central Administration Salary Schedule: Non-Union Salary Range Cost Center Code: 804000 Grade: NU17 Essential Position: No Reports To: Manager, Business Support EEO Code: Professionals Work Format Hybrid

Who We Are & What We Do:
At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services.
DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia.
We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities.
To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.


Role Description:
The Program Manager, Permit Information Management System (PIMS), provides the critical functions necessary for the effective administration of DC Water's Permit Information Management System (an Oracle product - OPAL), ensuring effective management of permit data.
The role collaborates with management to deliver research, analysis, and technical solutions aligned with the business requirements of the Permit Operations, with a particular focus on systems, applications, and products (i.e., PIMS).
The role is responsible for maintaining SOPs, processes, reports, forms, QA/QC of PIMS systems and data and conducting associated training.


Essential Duties & Responsibilities: Interacts with a diverse team of application users, process owners, and development teams to ensure effective PIMS application use while enhancing user experience, productivity, and efficiency, mitigating risks, and resolving issues.
Manages the successful delivery of enhancements, documentation of program changes requests, reporting, and data and configuration items owned by Permit Operations.
Manages day-to-day support for Permit Information Management System for approximately 100 users and system for tracking support issues.
Identifies and defines business requirements for workflows, reports, interfaces, enhancement, and forms.
Ensures ongoing operational support for the application such as User ID maintenance, including but not limited to User ID creation/deletion, password resets, etc. Maintains quality standards, including ISO requirements, for the PIMS.
Develops and implements strategies to enhance information systems, secures vendor pricing, and negotiates acquisitions of software and services.
Identifies requirements for potential system enhancements and provides testing and implementation coordination support.
Facilitates testing and implementation coordination for periodic software upgrades.
Serves as liaison from a financial audit perspective between the vendor, and DC Water auditors.
Develops user manuals and assists in the development of training materials for PIMS users. Oversees SLAs with vendors and drives training program for a core team which will serve as Catalog Managers to ensure seamless operations during absences.
Serves as the business liaison between the process owners, information technology and Oracle teams to ensure that user requirements are clearly defined, documented, and fully understood.
Assists in developing policies, procedures, and programs for effective implementation of PIMS initiatives within the department.
Develops ad hoc reports for DC Water on behalf of Permit Operations.
Performs other duties and projects as assigned at the discretion of the Manager, Business Support.
Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with co-workers in the department, throughout DC Water, and with the public users.


Skills & Qualifications:
The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily.
Reasonable amounts of training are provided.


Required Skills & Qualifications Required Experience: 5-7 years of progressive experience in designing and/or implementing information systems and technology.
Demonstrated experience in SDLC methodologies, solution design, and managing large-scale IT projects.
Minimum Education Requirements: Bachelor's degree in computer science, information systems technology, management information systems or related field from an accredited college or university.
Required Skills: Information Systems Management Program Management Design Requirements Specifications Managing Software Upgrades & Deployment Software Support & Quality Management Negotiation Communication Skills Analytical, Planning & Organizational Skills Required Licenses & Certifications: Project Management Professional (PMP) certification is preferred.
Required Languages: English Physical Requirements: General office conditions

Preferred Skills & Qualifications Preferred Experience: Experience as a technical writer in a systems environment like Enterprise Resource Planning (ERP).
Experience in managing Oracle databases.
Preferred Education Requirements: Master's degree in computer science, information systems technology, management information systems or related field from an accredited college or university.
Preferred Skills: Vendor & SLA Management Microsoft Office Suite (SharePoint, Word, Excel, Access & PowerPoint) Training Programs Learning Agility (for new Software/Technologies)

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.


Your Experience at DC Water:
At DC Water, our people make us an industry leader.
Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.
Take pride in your work.
We provide an essential service and do work that matters.
A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
Connect to a strong culture.
Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing.
Be your true self.
We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.
Build your skills and career path.
We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.


We are proud to be an EEO/AA employer M/F/D/V.


We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities."


If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email ******.