Program Manager, Scaled Abuse Escalations, YouTubeMidExperience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
Minimum Qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.Ability to work non-standard, on-call rotation work hours, including weekends.Preferred Qualifications:Experience in escalation management, adversarial abuse fighting, and reviewing online content.Experience using SQL, building dashboards, data collection/transformation, and visualization/dashboards, or with a scripting/programming language (e.g., Python).Excellent written and verbal communication and presentation skills, with the ability to influence cross-functionally at various levels.About the JobFast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. The Scaled Abuse Escalations team oversees and manages escalations in parallel with the Rapid Response Teams. As an Escalations Program Manager, you will work across YouTube and Trust and Safety to ensure that the team addresses escalations from an adversarial abuse lens. You will provide management of escalations, creating a pathway to resolution, and communicating with key stakeholders as well as the executive team. You will develop preventative solutions to address future escalations and high profile events. You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines and business generation policies. In this role, you will also need to be available for on-call work at weekends and holiday hours on a rotational basis.
ResponsibilitiesOwn and manage Scaled Abuse policy reviews, driving consensus across all stakeholders.Develop knowledge of Scaled Abuse policies to ensure more efficient resolution.Ensure that all escalations are triaged, tracked, investigated, resolved, and communicated using internal tools and systems, manage or assist in conducting reviews to capture lessons-learned and ensure regular follow-up.Serve as Incident Response Manager for escalations and events from intake to execution to closure.Review graphic, controversial, and offensive video content in line with YouTube's community guidelines and business generation policies, with a particular focus on adversarial abuse.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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