Full job description McLennan County 9-1-1 Emergency Assistance District April 2024 POSITION TITLE: PROGRAM OPERATIONS SPECIALIST The purpose of the position is to serve as project coordinator/liaison, provide support on various District projects, and to oversee accurate routing of landline, wireless, VoIP 9-1-1 calls, and other non-traditional communications to the Emergency Communication Centers (ECCs). This position ensures accuracy and functionality of all databases, 9-1-1 call handling equipment (CHE), and 9-1-1 call routing functions.
Serves as project coordinator/liaison and provides support on various District projects including: equipment replacement, software upgrades, and implementation of new technologies.
Oversees accurate routing of landline, wireless, VoIP 9-1-1 calls, other non-traditional communications and ensures prompt resolution of routing discrepancies.
Ensures the 9-1-1 system is operational through frequent monitoring and testing of networks.
Monitors call handling equipment to ensure proper operations; conducts frequent testing of equipment; identifies need for repair/replacement of equipment.
Notifies appropriate personnel, ECC supervisors, and/or Board of Managers of critical emergency situations, and/or problems with call handling equipment or network.
Ensures accuracy and functionality of all database, call-handling equipment, and 9-1-1 call routing functions.
Develops and maintains relationships with various service providers relating to routing of 9-1-1 calls. Updates 9-1-1 call routing information and ECC contact information.
Provides recommendations to executive director for acquisitions of new 9-1-1 call handling equipment, database, network, and new technologies.
Prepares various reports for Board of Managers meetings, ECC supervisor meetings, and as requested by outside entities.
Serves as back-up to GIS Analyst and performs occasional GIS functions including: assignment of physical addresses and updating of 9-1-1 map.
Performs related duties as required.
Bachelor's Degree in Public Safety, Information Technology, or related field or Five (5) or more years of experience in 9-1-1, Public Safety, or related field. Some GIS experience preferred but not required. Must have the ability to troubleshoot problems and learn new systems and interfaces. Be able to work and think independently, without direct supervision, as well as a member of a team as required. Be able to work on multiple tasks at once and remain calm and functional during stressful circumstances. Work is non-standardized and varied and requires the employee to produce expected results and meet deadlines by determining which procedures to follow. Possess excellent communication skills (written and verbal) to interact with various levels of staff and management, the District Board of Managers, and other District partners, both technical and non-technical. Should possess critical thinking skills and problem-solving abilities. Should pay attention to details and have good documentation skills. Must obtain ESRI GIS training within one year of hire. Knowledge of general office computer software programs, including but not limited to MS Word, Excel, and PowerPoint, as well as the ability to effectively use maps, charts, and databases. A clean criminal record without convictions and a clean driving record without serious convictions are both required for employment. The District will perform both before employment. Interested candidates should submit their application, resume, and a cover letter to:
Human Resources
McLennan County 9-1-1 District
107 Burnett Ct
Woodway, TX 76712
or via email to:
The deadline to apply is May 31, 2024.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Experience level:
5 years Ability to Commute:
Woodway, TX 76712 (Required) Ability to Relocate:
Woodway, TX 76712: Relocate before starting work (Required) Work Location: In person
