Program/Project Management Senior LeadApply
Remote Type: Office - Flexible
Locations: Illinois - Chicago, Massachusetts - Boston, New York - New York
Time Type: Full time
Posted On: Posted 2 Days Ago
Job Requisition ID: JR269353
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Program & Project Management
About Salesforce:
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
Position Description:
For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Programs & Strategy team works within Account Success to drive operational rigor in how we own the business and also to support various special projects and efforts to change and grow the business.
Responsibilities: Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include analysis of Signature results and Customer Health Score, assessment of Premier engagements and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership.Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity.Collaborate cross-functionally with the Account Success Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad 'run the business' support across the Account Success team.Build executive-level presentations for global leadership reviews and support quarterly business reviews.Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.Requirements: Excellent presentation and executive engagement skills.Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.Strong business acumen and stakeholder management.Proven track record to structure and transition sophisticated problems to solutions.Customer Success Strategy Experience or 10+ years of professional experience, ideally in consulting or sales strategy/business operations roles.Experience with Business Analysis, Data Visualization and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights.Solid understanding of Org62, Tableau, Snowflake, SQL and Data Cloud.Flexible schedule, the ability to work with our global Account Success teams in different time zones.Ability to travel on a quarterly basis.Desired Skills/Experience: Fortune 100 management or strong understanding of Customer Success.Knowledge of Salesforce product and platform features, capabilities, and best use.Experience with an enterprise CRM or customer service application.Accommodations:
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Posting Statement:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all. For New York-based roles, the base salary hiring range for this position is $164,000 to $225,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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