Classification
Full-time, Non-Exempt, Hourly
Remote: No
Typical hours of work: 9:00 AM - 5:00 PM; Monday - Friday
Reports to
Executive Director, Hernando County
Job Summary/Objective:
The Program Recruitment and Education Coordinator is primarily responsible for the recruitment of, and determining the income eligibility of, qualified homeowner applicants in Hernando County.
The Program Recruitment and Education Coordinator is also responsible for assisting in the recruitment of volunteers to participate in Habitat for Humanity events throughout Hernando County and coordinating and instructing homebuyer education classes to homeowner candidates.
This position requires direct engagement of businesses, schools, community groups, and churches.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Oversee and conduct of pre-application appointments in Hernando County and determine income eligibility by calculating each household's Area Median Income percentage, the amount the household is estimated to pay towards a Habitat mortgage not to exceed 30%, and the household's percentage of debt to income not to exceed 41%.
Recruit, determine as qualified, and recommend to the Homeowner Services Committee through the Executive Director a pre-determined number of applicants to the homeownership program.
The Chief Program Officer will accept the recommendations from the Homeowner Services Committee and present to the Board of Directors for final approval.
By direction of the Executive Director, meet with local businesses and groups to encourage support of new home construction and Habitat programs in the area.
Engage with, and recruit from, the local community to provide both volunteers and qualified homeowner applicants.
Ensure that every volunteer/homeownership inquiry is properly managed, documented, scheduled, and stewarded.
Provide timely telephone and email communications assuring high quality customer service.
Engage in public speaking events and attend various Habitat for Humanity functions and events to recruit qualified applicants.
In partnership with the Director of Program Education, provide homebuyer education per Affiliate requirements for homeowner candidates.
The Director of Program Education will provide syllabuses and materials for each class.
These classes will be primarily in the evenings.
Assist applicants, interested community members, and homeowner candidates with navigating the website, the application process, sweat equity, and education opportunities.
Work closely with the Chief Program Officer, Director of Program Education, Program Recruitment and Engagement Coordinator, Programs Manager, and Sr. Mortgage Operations Manager to ensure seamless adherence to updated Homeowner Services policy, procedure, and processes.
Competencies Excellence in customer service and approach to volunteers, prospects, and homeowner candidates.
Willingness to be flexible to program and Affiliate needs.
Possess an enthusiastic, professional, positive, motivating, inspiring, mission-driven personality.
Ability to provide leadership and supervision to homeowner candidates and volunteers.
Detailed-oriented, can effectively oversee a wide array of tasks, projects, and responsibilities.
Proficient in basic computer applications, such as word processing, data base software, internet.
Ability to work in a fast paced sometimes stressful environment.
Enjoy working with diverse backgrounds, age levels & skill levels.
Demonstrate excellent oral communication, written, telephonic and interpersonal skills.
Ability to work well under pressure and maintain accuracy.
Detailed-oriented, organized and ability to multi-task.
Ability to handle and defuse challenging situations with tact.
Committed to a safe, secure work environment.
Maintain confidentiality principles.
Ability to problem solve and must be able to work independently and in team environments.
Be willing to learn and take on new responsibilities Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office and community networking environment.
This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands, reach with hands/arms, listen and communicate.
The employee must be capable of lifting and/or moving up to 30 pounds on a necessary basis, occasionally required to stand and walk for long extended periods of time, climb or balance and stoop and kneel.
Education, Experience and Attributes Bachelor's Degree in a related field of study preferred.
Minimum of two years of previous related experience.
Ability to read, analyze, and interpret general business information.
Ability to speak and write English fluently.
Other Duties
Please note this job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
HfHPwP is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Salary Description
50,000-55,000