The Program Specialist will be responsible for collaborating with team members and community partners to develop, manage, and implement quality improvement (QI) and special project initiatives with American Indian and Alaska Native communities. This position will be responsible for building and maintaining trusted relationships with assigned community contacts; providing insights and guidance to internal team members who are providing QI services to healthcare organizations serving tribal communities; understanding QI approaches, and offering meaningful adaptations to approaches for the American Indian populations. This includes the responsibility to mentor and coach team members to expand their knowledge and skills. This position will require interaction, both virtually and in-person, with federally operated and tribally operated hospitals, clinics, nursing homes, and other settings. Must have an understanding of these facility types and have a history of working with tribal groups.
\n Essential FunctionsCollaborates and/or coordinates with team members and healthcare professionals to develop and implement QI projects or corrective action responses for tribal-serving healthcare organizations. This may include liaising between team members, healthcare facilities, tribal entities, and leadership teams; virtual and face-to-face coaching and presentations with healthcare providers; reinforcing a community-level approach to work; technical writing and reports; data collection and project documentation. Serves as a representative of the company and team at external meetings. Promotes company expertise and QI solutions to prospective clients.Partners with team members and internal/external customers to determine and evaluate methods to encourage participation in the QI and/or special project initiatives. Tailors or adapts QI, communication, and evaluation approaches to best suit the community being served. Maintains positive relationships with internal and external partners to ensure continued participation. Serves as liaison with internal and external partners to ensure projects, plans, and/or products are completed satisfactorily.Offers expertise in and seeks to learn more of the history, values, and cultural knowledge of the community and/or tribes assigned RequirementsFour-year degree in health care or related field and/or equivalent training and/or experience required; Masters degree preferred; 8 years experience in health care with an emphasis on research, collaboration, and/or project management. Significant experience preferred in the focus area of projects.Demonstrated experience working closely with Indigenous communities, including a deep understanding of cultural, historical, and social contexts.Experience in implementing culturally responsive practices, including collaborating with Indigenous leaders and partners, to achieve shared QI goals.Understanding of the operational environment of healthcare facilities serving Tribal communities, including the Indian Health Service (IHS) and "638" facilities. Preferred Skills and Certifications Public speakingCoaching or mentoringRelationship buildingTrauma Informed CareTeamSTEPPSLEAN Six Sigma Green Belt or Black BeltCertified Professional in Healthcare Quality (CPHQ)Community OrganizingPartner relationships: building and maintaining skills (required)Quality improvement concepts, principles, and process tools; Focus-Analyze-Develop-Execute/ /Plan-Do-Study-ActFacilitating Change or Group Process FacilitationEffective communication, both written and verbal
\nCOMMITMENT TO SAFETY As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination) Who We Are: Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.
Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us Are you Ready? We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.
Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.
Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.
Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away!
Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.
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Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants. Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. Telligen does not accept 3rd party solicitations from outside staffing firms.
