Program Support Analyst (Hybrid)

Why Join DHCS?
The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The Training and Support Unit is responsible for the implementation and operations of the Electronic Visit Verification (EVV) Program . The analyst will serve as a program subject matter expert who will provide training and technical support to in home care providers and Jurisdictional Entities to ensure compliance with EVV requirements. The analyst is responsible for creating and drafting training documents and materials such as PowerPoints, Newsletters, and webinars. The analyst participates in planning and implementing special projects, identifies problems/issues and performs professional level analysis as well as makes recommendations to resolve identified issues. The analyst is responsible for spearheading engagement projects, crafting dynamic communications strategies and liaising with internal and external partners.

Results from the AGPA or SSA examination(s) currently in progress may be utilized for filling the(se) position(s).

Associate Governmental Program Analyst exam bulletin

Staff Services Analyst (General) exam bulletin

This position may be subject to the Department's Conflict of Interest Code and may require annual filing of a Statement of Economic Interests (Form 700).

Have questions and/or need assistance? Contact ******** , we are here to help walk you through the state hiring process!

You will find additional information about the job in the Duty Statement .

Working Conditions
Please see the Telework Information section below for telework details.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
STAFF SERVICES ANALYST
Additional Documents

Job Application Package Checklist
Duty Statement
Position Details

Job Code #:
JC-433155

Position #(s):
********

Working Title:
Program Support Analyst (Hybrid)

Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST $5,684.00 - $7,114.00 A

Shall Consider:
STAFF SERVICES ANALYST
$3,640.00 - $4,561.00 A
$3,941.00 - $4,933.00 B
$4,726.00 - $5,916.00 C

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information

DHCS is California's health care safety net, helping millions of low-income and disabled Californians each and every day.

DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom

Special Requirements
Simple Application Steps

If you are interested in this position, complete the following simple steps:

Review the education and experience minimum qualifications (MQ's) of the classification(s). See the Minimum Requirements section of this posting.
Complete the state application by clicking "Apply Now" above. See below for detailed application instructions.
Submit your application package with all required documents - see the "Required Application Package Documents" section of this posting.
Once you have applied, take the AGPA and/or SSA examination(s).

Associate Governmental Program Analyst exam bulletin
Staff Services Analyst (General) exam bulletin

Supplemental Application Requirement Section

Applicants must include a Supplemental Application for this recruitment. The Supplemental Application is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.

The Supplemental Application serves as documentation of the applicant's ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. DHCS may not consider applicants who fail to provide an Supplemental Application with their application. Resumes do not take the place of the Supplemental Application.

The Supplemental Application response must address the question below, be no more than two pages in length, double-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner and i nclude the question below before providing a response.

1. Based on the duties listed on the duty statement, how do your skills, knowledge, abilities, education, training, and experience, qualify you for the position?

Candidates who do not complete and submit an Supplemental Application may not be considered for this position.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/31/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services
Attn: Certification Technician JC-433155
MS 1300
P.O. Box 997411
Sacramento , CA ********

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services
Certification Section JC-433155
1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814
Monday - Friday (excluding holidays)
08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Supplemental Application - Refer to the Supplemental Application Requirement Section for instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Communication Skills - a majority of time will be invested interacting with partners, management, and constituents. Positive workload outcomes may depend on clear communication. Fluent language skills and written communication abilities are necessary to thrive in an analyst position.
Analytical Skills - some aspects of the job are to analyze data, documents, assessments, and surveys to determine solutions for program improvement and problem solving. Strong analytical skills are beneficial in performing the analyst's job successfully.
Problem Solving Skills - the ability to create practical solutions is a necessary skill for successful job performance. Program policy can change frequently or significantly, so finding ways to resolve problems timely is important to the analyst's role.
Thoroughness - The ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:
• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:
• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary

DHCS ******** Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey Link . This survey is not required to be considered for this position.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Danielle Zeunges
(916) 713-8272
********

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 440-7370
********
California Relay Service: ******** (TTY), ******** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Telework Information
This position may be eligible for telework up to three days per week and is required to report in-person and site-based a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS' Telework Program and Government Code sections ******** . Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee's designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1515 K Street, Sacramento, CA 95814.

Additional Information
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the "Examination(s) or Job Title(s), For Which You Are Applying" section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at ******** . For all other questions regarding your CalCareer account, please contact CalHR's CalCareers Unit at (866) 844-8671 or ******** .

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.