Position
Programme Advisors are responsible for promoting BSBI's programme portfolio to potential students via phone, e-mail and online meetings, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to payment of tuition fees, offering international students support through the entire application process.
You will work with minimal day-to-day supervision, leading on and managing the consultative sales process within established parameters and procedures. They will require a thorough understanding of relevant systems/processes, BSBI products, or the working environment. Role holders will strive to achieve set targets, and organize their own day-to-day work to meet clear objectives.
Independence and initiative will be required to react to changing priorities and work circumstances, with the scope to make decisions within clear parameters and contribute actively to improving processes.
Your tasksProviding individually tailored advice to all prospective students, adapting to different communication stylesConsulting students through the full application circle: from initial conversation through to finalizing and closing their application to study with BSBIExploring possible career paths for students and assertively matching them with specific BSBI offeringsFor international students: advising / making students aware of visa, immigration issues and complianceHandling student enquiries regarding different programmes and adapting to different communication needsProven track record of cultivating meaningful client relationships and delivering tailored solutionsProviding outstanding customer service to all students and all stakeholders, in a timely and efficient manner, and encouraging students to choose BSBIPortraying a positive and professional image of BSBI at all times.Account Managing students' applications from initial enquiry up to payment of tuition fees and registrationLeveraging available technology and keeping all records up to dateCorrect and time-efficient management of leads pipelineRequirements
EssentialAn undergraduate degree or equivalent experience. Assertive customer-centric approach ideally demonstrated through prior B2C sales rolesExcellent verbal and written communication in English (C1)Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencingResults-driven, solution-oriented and self-disciplinedAbility to multitask in a busy, highly pressured, fast-paced working environmentMinute attention to detail, strong adaptability, empathy and resilienceProficiency in Microsoft Office and/or Google SuiteEnthusiasm to work in the education sector and to support student success Excellent presentation skills and a high level of confidenceProactive, self-motivated and achievement-driven with a 'can-do' attitude DesirableExperience in using a CRM system, Excel and/or AI technologyBackground in education business/recruitment Previous experience with KPIs and targetsExperience in developing and implementing key account processesFluency in other languagesWe offerAn international environment with a multicultural audience and a meaningful social impactSupport in achieving your professional goals and developmentOpportunities for career growth alongside BSBI, including leadership rolesExtensive training to equip you with the knowledge and skills needed to excelWork in a young, dynamic and positive culture that fosters collaborationPerformance-based commissions to incentivize sales successBe at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBIThe post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
BSBI's mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated. BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Berlin, we are an international business school that offers academic excellence. We are a member of Global University Systems (GUS) and provide unlimited career opportunities for its students and staff.