Work Location: USA Remote (Prefer PST Time Zone)
Work Hours: M - F, 9:00 am - 5:30 pm
Pay Rate: $35 - $40 /hr DOE and location
This exciting new Lead role focuses on managing a 50-person team who are accountable for the training of an AI engine and coordinating work/hand-offs to alternate time zones. This role includes performance management and team morale, client engagement and stakeholder management, prioritization of work, KPI management, and process improvement.
Responsibilities:Manage a team of 50 employees including Performance ManagementKPI ManagementProcess improvementWork in a fast-paced environmentWork collaboratively with engineers, researchers, and product managersEnsure proper documentation and instructions are in place for remote teamsManage the successful delivery of hand-offs from the US team to remote teamsManage scope of work and deliverables for teamLearn new software programs on the jobThink strategically about end-to-end processes and how to improve themExecute and deliver on process improvementsKeywords provides a competitive compensation package, good benefits, and a casual, fun, productive, and supportive working environment. We empower people to perform to the best of their ability with our "can do" attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training, and tackling new challenges. This is what makes us Keywordians.
Minimum Requirements:Strong People Management Skills (3 years of experience)Strong Collaboration SkillsComfortable launching new projects (3 plus years' experience leading projects)Comfortable presenting research findings and insightsCritical thinking and problem-solving skills (solution oriented)Ability to multi-taskExcellent interpersonal and communication skillsExceptional organization skillsTechnical aptitude in one or more of the following: Spreadsheets (eg, Excel, Google Sheets), Email/calendar (eg Outlook, Gmail), project management (eg, JIRA, Asana)Ability to assist in system troubleshooting and resolutionExemplify the quality of having a Proactive Approach, which includes a high level of accountability, transparency, and teamwork first & foremostAt KeyWords, we provide all our contingent workforce with:
Paid Time Off (including sick days and holidays)401k (3% matching)Medical, Dental, and Vision benefits
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