Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:Manage event projects with customers across single or multiple events. The Project Manager will be the face of Cvent to the client on the execution side.Provide advice, consultation, and training to clients based on industry best practices.Provide/direct best-in-class technical service based on project timelines.Work with Project team, including Business Analysts, Event Builders, Web Designers, Onsite/Virtual Event Technicians, and more to ensure adherence to timelines and budgets.Work with external clients, sales, and internal project teams to identify, assess, and document client requirements.Plan onsite engagements with the assistance of the onsite execution team.Work with third-party vendors to quote, order, and manage event-specific materials.Plan the execution of Virtual and/or Hybrid events through Cvent technology.Coordinate resources across multiple Cvent tools or third-party vendors as needed.Manage teams in the US and India to meet client deadlines and goals.Provide exemplary customer service to client stakeholders and project team members.Manage multiple concurrent projects from Handover to Project Review; advising customers of best practice configuration, design, and set up to achieve their business goals.Meet monthly/quarterly performance goals.Constant intellectual stimulation and fast-track advancement opportunity.Unmatched career development through company-sponsored training programs.Exceptional reward programs that recognize employees who demonstrate our core values.Here's What You Need:Bachelor's degree or previous technical support experience; or equivalent combination.3+ years experience in Project Management. Meeting and Event technology experience preferred.Working knowledge of project planning, analysis, design, and implementation.Cvent Advanced Certification and Mobile Solutions Certification required.Basic understanding of technology systems and web applications.Ability to work within a team to achieve goals.Highly organized, detail conscious, and able to prioritize multiple tasks.Experience with helpdesk systems, CRM software, and project management tools.Excellent communication skills.Able to travel domestically and occasionally internationally.Cvent Certification Preferred.This role requires you to go onsite to assist Cvent customers with their events. Certain Cvent customers are currently requiring that any Cvent employee sent onsite show proof of vaccination against COVID-19. Accordingly, you may need to show proof of vaccination against COVID-19 prior to being sent to any customer event or meeting.
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