Senior Program Enablement Manager – Rewards Program
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
What we're seeking:
As part of our ForMe Rewards expansion strategy,the Senior Program Enablement Manager will play a pivotal role that involves cultivating relationships, driving Mobile App and Rewards Program growth, and ensuring the overall success of our program and related workstreams. The Senior Program Enablement Manager provides Loyalty Channel leaders and team members with Rewards Program partner/offer development support. Through the creation and execution of extensive business plans, they will negotiate Rewards partnerships to bring into our existing 'ForMe Rewards' Program. These partnerships will help drive incremental Rewards to users, visits & success of the entire program metric model.
Negotiation is only the first step, as the Program Enablement Senior Manager will then contractually and logistically onboard partners and their offers, using detailed business cases to prioritize, develop, and implement a detailed Go-to-Market plan. Partnering with direct and external Rewards Program stakeholders & Channel leaders in Marketing, Product, Legal, & more, the Senior Program Enablement Manager will develop and execute impactful, data-driven programs for transforming the merchant-partner process. Success is measured by the overall business impact of these programs and cross-functional collaboration. In this remote role, you will be expected to collaborate with peers as required but can work anywhere in the contiguous United States.
What we need in you:
You are a highly successful program, sales, marketing & business development professional who thrives in fast-paced B2B & B2C channels and enjoys leveraging your business acumen to exceed program goals, metrics, and targets, driving aggressive growth with the largest programs/workstreams assigned. You're passionate about building lasting relationships and providing industry-leading solutions that delight customers. You're an independent worker who leverages various consultative negotiation and business development methods and challenges clients to understand the true value of a service offering.
What you'll do:
Client Relationship Management:
Identify, build, and maintain strong relationships with key stakeholders within major client organizations nationwide
Understand client goals, challenges, and priorities to provide tailored solutions
Program Growth:
Develop and execute strategies and offers to drive incremental monthly active users and visits to the ForMe Rewards Program.
Partner with direct & vendor sales, marketing, operations, and business unit teams to identify opportunities to drive joint program offer initiatives
Strategic Account Planning:
Determine Rewards engagement & enablement priorities with key business stakeholders
Collaborate with the leadership teams to develop, execute, optimize, and assess internal & external sales/offer enablement programs
Collaborate with internal teams to ensure successful execution of account strategies
Communicate enablement strategy, actions, and results to stakeholders
Create and implement strategic account plans to align with client objectives
Conduct account reviews with clients and adjust strategies as applicable to drive increased engagement
Contract Negotiation:
Lead contract negotiations, ensuring mutually beneficial agreements
Work with legal and finance teams to finalize contracts and agreements
Program Management:
Develop and execute program offers; track and communicate progress to plan
Facilitate content creation and use with ForMe Rewards team
Build trusted relationships with potential and existing partners, managers, marketing & program leads
Serve as a liaison between Rewards team, stakeholders, and partners
Recommend best practice approaches to build a funnel and drive Rewards program Monthly Active Users, Total Visits & overall engagement
Maintain program enablement communications, reporting, status updates, roadmap & business plan
Proactively address any issues and work towards continuous improvement
Market Intelligence:
Stay informed about industry trends, competitor activities, and market dynamics
Participate in local/regional industry events and forums to present Frontier's services and solutions
What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:
Salary Range: $55,000 to $157,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave
What background you should have:
Bachelor's degree in Business Administration/Development, Marketing, Sales, or related field preferred
8+ years' experience in program enablement, business-to-business & business-to-consumer sales
Proven experience managing major accounts, anddocumented track record of success working with the largest clients in the segment
Experience in managing business processes and measurement through tracking key metrics, preferably in the technology and/or telecommunications industry
Loyalty/Rewards/Offer program management experience
Exceptional project management skills, including multitasking, prioritization, and effective stakeholder management
Strong communication, collaboration, and problem-solving abilities
Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams and external stakeholders
Ability to adapt to changing priorities and work effectively in a dynamic, fast-paced environment
Ability to "connect the dots" across disciplines/subject matters and translate into business implications
Excellent program/project management skills with the ability to learn new processes and tools quickly
CRM, Jira, Tableau, & Power BI experience
Strong business acumen with a track record of driving subscription/revenue growth
Excellent communication and negotiation skills
Strategic thinking and problem-solving abilities
Ability to organize, synthesize, and distill key information through strong oral/written communication and presentation skills
Customer-oriented approach to working with loyalty, sales, partner & marketing staff, peers, and business stakeholders
Ability to work collaboratively within a team and cross-functional environment
Must possess a valid state driver's license with a clean driving record
Willingness to travel up to 50%
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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