Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.
JOB SUMMARY:
The Project Manager I, e-Ticketing Platform Integration will play a critical role in driving forward all e-ticketing platform onboarding project activities for 3rd-party resellers to ensure successful delivery of project commitments and highest business value. This role will be responsible for managing project tasks and deliverables across cross-functional teams, contribute to weekly status materials, and produce key project performance metrics and reports. The Project Manager I, e-Ticketing Platform Integration will work closely with project stakeholders, leadership, and business partners. This role will require strong collaboration skills with a variety of management levels as well as internal and external stakeholders across Universal Parks and Resorts to ensure alignment between teams. This role also requires excellent organization skills, multi-tasking abilities, communication, and time management skills in order to help teams achieve the overall program goals and meet critical timelines.
MAJOR RESPONSIBILITIES:
Assist e-Ticketing Implementation team with scheduling and leading of client onboarding sessions, manage client onboarding project activities, prepare necessary materials for onboarding sessions, and monitor onboarding progress
Maintain the client onboarding processes, workflows, and provide updates to leadership
Contribute to weekly project tracking, project status, dashboard updates, presentations, and other visual status documentation related to client onboarding progress
Identify risks, blockers, gaps and bottlenecks within the active onboarding pipeline and partner with management on resolutions
Update project documentation or create new documentation when necessary; including but not limited to, internal Sales team and Client-facing SOPs to support use of new platforms and tools
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
Perform other duties as assigned.
EDUCATION:
Bachelor's degree in Finance, Business, Information Technology or related field is required.
Formal Project Management Training, required.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Certified Associate in Project Management (CAPM) or Project Management certification (PMP) (desired)
EXPERIENCE:
3+ years project delivery experience within Information Technology, Business Field, Product Management, Project Management or consulting; or equivalent combination of education and experience.
Previous experience with B2B sales model, preferred.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort.Here you can.
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