At Totara, our strength is the efficiency with which we deliver innovative products and support to our customers. We are setting the standard for success in our industry. To help us continue our growth, we're seeking an experienced project manager. This position will be responsible for managing projects, supporting and empowering our partner relationships along with leading our business analysis initiatives in our Application Management Services group. As an ideal candidate, you have proven project and customer management success experience in a high growth setting. Your technical planning, management and customer services skills are industry leading and you enjoy pushing innovative boundaries. You will support new levels of customer management services, onboarding and support that drive faultless execution and quality at Totara Learning Inc.
Critical Responsibilities :
Lead and manage the new customer onboarding experience and processUnderstand and document engagement requirementsMeet with internal and external stakeholders to ensure goals and requirements of customer solutions and support needs are metSupport new business initiatives Successfully manage the Totara configuration methodology along with documentation and testing Develop strong, trusted relationships with customers to drive NPS results Contribute ideas and approaches to growth strategies Required Skills:
5 plus years of experience managing customers in the learning or talent development market sectorKnowledge of current talent development market trendsStrong written & verbal communication skillsDemonstrated ability to manage customer onboarding initiatives and teams including defining scope and budget, schedules, resources, and reportingSuperior interpersonal skillsAbility to perform as a leader, team member and individuallyStrong team building and collaborative skillsAbility to lead in a fast paced and demanding environmentStrong technical aptitude, organizational and presentation skillsProven flexibility and ability to contribute to customer success and organizational goals Qualities of Success: Creativity and flexible, responding quickly to evolving markets and opportunity challenges Accountable and committed to achieving target goals with integrity and fearlessness Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success Hunger to learn about Totara Products and become an evangelist No excuse demeanor, finding solutions to achieve target goals in any market environment Benefits and Perks: Enhanced Parental LeavePrivate Health Insurance CoverProfessional Development OpportunitiesAnnual Wellbeing AllowanceNew Joiner home working set-up allowanceAdditional Paid Leave: Birthday off, Working days between Christmas and New Years Eve This position reports to the Senior Director of Customer Success and is a full time, fully remote career opportunity that requires applicants to be US citizens and live in the United States. Some travel may be required.