Project Manager

Typical Accountabilities Gather and document business requirements from key customer stakeholders.

Lead the project team and leadership in prioritizing requirements and service design.

Oversee the evolution of the Project Management Services' methodology, tools, and processes.

Develop and deliver customized onboarding programs for the Delivery and Enduring Operations Teams.

Partner with Procurement to implement an onboarding program for third-party delivery suppliers.

Manage the chargeback model for invoicing the business for service delivery, ensuring accuracy and input from key teams.

Ensure seamless internal invoicing for service delivery across all projects.

Support the creation and tracking of performance metrics for the Delivery and Enduring Operations Teams.

Maintain and support the evolution of the operating model and RACI for the Project Management Services team.

Education, Qualifications, Skills, and Experience Essential: Bachelors Degree in Accounting/Finance, Business, or Healthcare-related field.

10+ years of experience in project/program management, process design, or training and onboarding.

Strong communication and relationship-building skills.

Ability to articulate complex concepts clearly and align stakeholders.

Experience onboarding large teams in a structured manner.

Experience creating training programs and professional development frameworks.

Strong business acumen and awareness of political and economic environments.